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Job Description

Department: Restaurant Services

Title: Temporary Assistant Manager

Employment Type: Temporary

Status: Non-Exempt

Grade Level: Hourly

Pay Range: $22/hour

Reports To: Full-Time Management Staff

Schedule: Must be able to work weekends ,holidays holiday of lights evenings; weekday hours also available

Hours: 8:00 AM - 6:00 PM, dependent on weather and guest attendance; schedule subject to change through the spring and summer

Position Summary:

Assist in directing the daily operation of multiple assigned areas. Ensure that all staff provide superior customer service and consistent quality products that enhance the guest's experience. Implement sales training to upsell products in a manner maximizing transaction spending. Enforce WCS procedures and checklists for maximum daily efficiency.

Description:

Lead People

• Create and communicate a daily schedule for associates and supervisors that include start times and break times while ensuring budgeted labor dollars are being managed efficiently. "Right people in the right spots at the right time"
• Take full responsibility of assigned location(s) when full time management is not present and step in to assist whenever necessary

Sales & Service

• Oversee the daily operation of assigned location(s) and staff to achieve sales target.
• Ensure that all Associates & supervisors provide superior customer service in accordance with WCS and Departmental procedures and standards.
• Reinforce selling skills training of team by focusing on the individual sale so as to increase average transaction spent.
• Maintain cash and inventory controls to ensure that funds are handled in an accurate and secure manner that conforms to department policies and procedures.
• Provide relief and coverage for full time management in his/her absence.

Housekeeping and Maintenance

• Ensure that the food or merchandise presentation area is fully stocked, organized, exciting and visually appealing.
• Ensure that all work locations are neat, clean, organized and safe.
• Adhere to all Federal, State and Local labor laws and standards for food preparation, presentation, sanitation and storage. Must Ensure that all checkoff list are completed daily and that each member of the team is trained on the importance of adhering to all standards of operation.

Food Management

• Control portions, food cost, waste and shrinkage of assigned location(s).
• Provide consistent quality offerings through the proper preparation and display of products.
• Maintain systems of ordering food, inventory and related supplies. Ensure that all par levels are maintained.
• Maintain food and operating supply costs

Collaborate

• Establish and maintain a collaborative working relationship with all staff.
• Maintain general knowledge of park attractions and amenities to provide superior customer service.
• Follow all WCS rules and regulations.

Administrative

Assist in the preparation as reports as needed.

Perform other duties as assigned.

Ensure daily production logs and operational logs are filled out accurately and filed away

PERKS of Working with Us:

• Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
• Complimentary Parking
• Complimentary Guest Park Tickets (After 45 days)
• Company provided uniforms
• Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal
• Serve Safe Certification Training/ Food Handler Certification Reimbursements
• Access to online learning and tuition discounts with Monroe College
• Earned Paid Sick Time
• Employee Assistance Program
• Free Banking