Job Description
Position Purpose
The Global Process Owner (GPO) is accountable for the end-to-end performance, design, and continuous improvement of global processes across the enterprise within a Global Business Services (GBS) operating model. The role owns process strategy, governance, standardization, and transformation to ensure processes are scalable, compliant, customer-centric, and aligned with business objectives. This role serves as the single point of accountability for process outcomes across regions, business units, service centers, and third-party providers.
Primary Responsibilities
- Own the end-to-end global process(es) (e.g., Record to Report, Procure to Pay, Order to Cash, Hire to Retire), including strategy, performance, design, and continuous improvement.
- Define and maintain the global process vision, roadmap, and target operating model aligned with business strategy, GBS objectives, and functional leadership priorities.
- Establish global standards, policies, controls, and process documentation to support consistency, scalability, and compliance.
- Establish and chair global process governance forums to drive decision-making, alignment, and accountability across in-scope teams, regions, and vendors.
- Define and monitor process KPIs, SLAs, and value metrics, including cost, quality, cycle time, and customer or stakeholder experience.
- Ensure regulatory, audit, and compliance requirements are embedded in processes and sustained across all operating environments.
- Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies to improve operational and service performance.
- Identify and prioritize automation, digitalization, and analytics opportunities, including RPA, workflow, AI, and ERP optimization.
- Partner with IT, Data, and Transformation teams to deliver process enhancements and own the related business cases and value realization.
- Serve as the primary interface between PBS, business units, functions, IT, and external providers, influencing senior stakeholders without direct authority.
- Manage change impacts and communications across an enterprise, matrixed organization to support adoption, process adherence, and capability maturity.
- Partner with PBS delivery leaders to ensure consistent execution of global processes and support vendor selection, onboarding, and performance management from a process perspective.
- Performs other duties as assigned
- Complies with all policies and standards
Required Qualifications
- Bachelor's Degree
- 8-15+years in accounting, process management, shared services, GBS, or functional leadership roles.
Preferred Qualifications
- Master's Degree/MBA
- Lean Six Sigma Black Belt or equivalent
- Certified Public Accountant (CPA) or equivalent
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.