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Job Description

The Transportation Customer Service Representative is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and escalate to the appropriate departments. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings.

Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution.

Manage Toll Transponder programs across the fleets. Reconciliation of toll invoices to prevent late fees, non-payments and cancellations.

Administer of the Fleet Inventory/Maintenance database- RTA. Set up all users, upload/maintain data on power units, trailers, reefer units, etc. throughout asset lifecycle.

Strong knowledge of Fleet Safety and Risk Management: DOT regulations and CSA methodology. Strong problem solving skills, clear communication in a cross-functional setting, friendly/positive attitude, business acumen, strong active listening skills. Possess the ability to quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution.

Prepare timely and accurate reporting based on identified KPIs.

Able to multi task and prioritize workload.

Microsoft Word and Excel Proficient.

Performs other related duties as assigned.

Required Qualifications

High School Diploma/GED or Equivalent Experience

1 - 3 Years

Customer Service, Industry related Call Center, Basic industry knowledge

Preferred Qualifications

Associates/2-year technical

3 - 5 Years

Dispatch/Operations, Safety, Customer Service relative to industry.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.