Manages a client caseload for housing and other related social services programs.
Management Scope: Manages an average caseload of 250 cases.
Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Social Services, or in a job related field of study. One (1) year of work related experience.
Special Requirements/Knowledge, Skills & Abilities: • Skilled in the use of standard software applications. • Ability to effectively communicate both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. • Must possess a valid Texas Driver's License, with a good driving record and reliable transportation.
Physical/Environmental Requirements: Standard office environment. Requires extensive travel to conduct client home visits.
Responsibilities:
Interviews clients to assess needs or problems; conducts home visits; develops case plans; and implements plans of assistance within agency policies and procedures and established guidelines.
Requests, verifies and updates client information required to establish or re-establish eligibility, and maintains up-to-date and accurate documentation.
Prepares monthly case reports, reflecting contacts with clients and agencies on a service or assistance status.
Maintains contact with clients to establish continued program eligibility; and mail appeal letters for program terminations.
Prepares and submits all financial assistance payment records for processing.
Performs other duties as assigned.
Responsibilities:
Interviews clients to assess needs or problems; conducts home visits; develops case plans; and implements plans of assistance within agency policies and procedures and established guidelines.
Requests, verifies and updates client information required to establish or re-establish eligibility, and maintains up-to-date and accurate documentation.
Prepares monthly case reports, reflecting contacts with clients and agencies on a service or assistance status.
Maintains contact with clients to establish continued program eligibility; and mail appeal letters for program terminations.
Prepares and submits all financial assistance payment records for processing.
Performs other duties as assigned.