Job Description
The Yogurt Mountain Associate is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about soft-serve and other products in the store, proactively seek to assist customers, assist in the daily cleaning of the store, and assist the management team as needed.
Roles and Responsibilities
- Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
- Successfully promotes all POS initiatives and company programs including, but not limited to discount cards, magazine sales, pre-sale vouchers, and donation programs.
- Receives product delivery and place on the sales floor in accordance with merchandising guidelines and timelines.
- Recovers the dining room during each shift, including, but not limited to cleaning tables and soft-serve machines, restocking product, straightening chairs and tables, store housekeeping tasks as required.
- Protect company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
- Performs other duties as assigned including, but not limited to receiving shipment, closing duties, product prep duties and restroom cleanliness
- Assists the bookstore as needed.
Qualifications and Education Requirements
- 16 years of age or older
- Successful completion of all required background screenings
Preferred Skills
- Strong verbal and written communication skills
- Ability to multi-task
- Ability to learn and operate soft-serve machines
- Demonstrated customer service skills
- Computer and cash register skills
Physical and Environmental Requirements
- Must be able to stand and walk for extended periods of time
- Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
- Must be able to lift or team lift objects up to 50 lbs., with or without assistance
- Must be able to communicate using speech, sight, and sound with or without an assistive device
- Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the day
At Books-A-Million, we're in the business of connecting people with stories-but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.
- Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
- Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
- Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
- Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
- Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
- Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more-because we believe the things you love should be a little more accessible.
- Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.
Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.
When you join Books-A-Million, you're joining more than a workplace-you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.