Office Assistant

This applicant <\/span>will<\/span> assist Heartland Roofing, Siding<\/span>,<\/span> and <\/span>Solar<\/span> in achieving its vision and mission of success at the highest level of professionalism to ensure complete satisfaction for our homeowners.<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

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Duties<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

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• Answer incoming calls in a timely and polite manner and assist in outbound calling for follow ups, end of project satisfaction calls, etc.<\/span><\/span><\/span><\/span>

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• Clearly determine purpose of the call<\/span><\/span><\/span><\/span> <\/span><\/span><\/span><\/span><\/span>

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• Provide ongoing customer service support.<\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span>

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• Take and deliver messages accurately and completely.<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

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• Greet visitors in a timely and polite manner.<\/span><\/span><\/span><\/span> <\/span><\/span><\/span><\/span><\/span>

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• Be proficient in Quickbooks - there will be some accounting and finance tasks expected<\/span><\/span><\/span><\/span><\/span>

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• Provide collections support<\/span><\/span><\/span>

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• Receive, <\/span>sort,<\/span> and distribute mail, prepare outgoing mail - drop in mailbox at the end of the day. <\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

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• Receive and process deliveries.<\/span> <\/span><\/span><\/span>

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• Intake new leads and assign accurately in our CRM.<\/span> Accuracy is a must!<\/span> <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span> <\/span> <\/span><\/span><\/span>

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• Credit Card processing - make sure we have all the credit card receipts recorded and allocated to the appropriate job, business expense or gas files. Accuracy is a must!<\/span> <\/span><\/span><\/span><\/span><\/span>

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• Work with insurance adjusters to get supplements approved for customer claims in a timely manner.<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

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• Generate documents as requested.<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

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• Ordering office supplies and <\/span>track<\/span> expenses.<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

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• Assist in office cleaning.<\/span><\/span><\/span><\/span> <\/span><\/span><\/span><\/span><\/span>

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• Additional tasks as deemed appropriate.<\/span><\/span><\/span><\/span><\/span>

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Hours<\/span><\/span><\/span><\/span> <\/span><\/span><\/span><\/span><\/span>

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• 8 a.m. - 5 p.m. Monday - Friday with a 1 hour lunch break each day.<\/span><\/span><\/span><\/span><\/span><\/span>

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Requirements<\/h3>JOB SUMMARY<\/span><\/span><\/span><\/b> <\/span><\/span><\/span>

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<\/span><\/span><\/p><\/div>Required Skills<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

<\/span><\/span><\/p><\/div>Computer Software: You should be comfortable using Microsoft Office and Chrome. Experience in QuickBooks preferred.<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

<\/span><\/span><\/p><\/li>Multitasking skills: You should be able to juggle several demands at once and prioritize tasks throughout the day.<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

<\/span><\/span><\/p><\/li>Excellent verbal and written communication skills: Customer service is our number one goal<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

<\/span><\/span><\/p><\/li>Organizational: You must be detail-oriented and organized, able to locate a document or recall protocol at a moment''s notice.<\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

<\/span><\/span><\/p><\/li>Decision-making: You''ll often find yourself handling several tasks almost simultaneously, particularly in our busy season, so you should be able to prioritize and make time-effective decisions. <\/span><\/span><\/span><\/span> <\/span><\/span><\/span>

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