Team Leader - Operations

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n n General Informationn

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Location

Noida, Uttar Pradesh

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n Working Schedulen

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n Full-Timen

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n Work Arrangementn

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n Hybridn

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n Relocation Assistance Availablen

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n Non

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n Posted Daten

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n 28-May-2026n

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n Job IDn

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n 18079n

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n n Description and Requirementsn

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Administer STD claims

• Complete eligibility decisions, gather pertinent data, when necessary, from employee, employer, physician's office or employer through outgoing calls, email, fax or other supporting systems.
• Promptly review new STD Claims and make initial & subsequent claim decisions.
• Perform discussion on health condition, RTW confirmation, return phone calls, etc.
• Update systems to accurately reflect claim status and ensure appropriate diary documentation exists
• Business recommended TAT to complete the activity within the required number of business days, specific to task types, to maintain compliance measures
• The position is expected to do end to end management including Statutory plans, Federal, Company, State and other Leave types.
• Interact with claim specialists, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physician's office

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n About MetLife

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Recognizednon Fortune magazine''s list of the "World''s Most Admired Companies"nand Fortune World's 25 Best Workplaces, MetLife, through its subsidiaries andnaffiliates, is one of the world's leading financial services companies;nproviding insurance, annuities, employee benefits and asset management tonindividual and institutional customers. With operations in more than 40nmarkets, we hold leading positions in the United States, Latin America, Asia,nEurope, and the Middle East.

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Our purposenis simple - to help our colleagues, customers, communities, and the world atnlarge create a more confident future. United by purpose and guided by our corenvalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andnThink Ahead - we're inspired to transform the next century in financialnservices. At MetLife, it's #AllTogetherPossible.u202fJoin us!

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