Summit Human Capital is seeking a highly motivated Service Delivery Lead – Operations, Technical Support & Customer Engagement to support our client the Energy & Utilities sector. This position has the exciting opportunity to ensure reliable service delivery, operational support, and continuous improvement of mission-critical solutions, acting as the primary liaison between internal engineering teams and customer technical stakeholders. The ideal candidate will meet the following criteria:
Requirements:
Strong understanding of the Power Utility / Energy Utilities industry
Ability to lead technical discussions with customer IT, infrastructure, and operations teams
Experience analyzing application, system, and infrastructure issues
User-level administration of enterprise IT systems and platforms
Working knowledge of Unix/Linux operating systems
Exposure to Microsoft Azure and Amazon Web Services (AWS)
Basic SQL skills for troubleshooting, reporting, and data validation
Excellent verbal, written, and presentation skills
Desired:
Experience in Service Delivery, Technical Support, Application Support, or Operations Leadership roles
Familiarity with ITIL service management principles and best practices
Experience coordinating geographically distributed support and engineering teams
Responsibilities:
Lead operational support and service delivery activities for customer environments
Serve as the primary point of contact for customer technical teams regarding operational and support matters
Facilitate technical discussions and coordinate troubleshooting sessions, root cause analysis, and problem resolution
Manage critical incidents and service escalations from identification through resolution
Plan, coordinate, and support software upgrades and release activities
Review customer infrastructure environments and recommend improvements to performance, reliability, availability, and scalability
Prepare and present service reports, KPI dashboards, and operational metrics
Coordinate on-call support for critical and business-sensitive incidents
The base pay range for this position is $180,000 – $210,000, depending on experience, skills, and qualifications.
Benefits: Our client offers a comprehensive benefits package, which includes medical, dental, and vision insurance; and other benefits in accordance with applicable laws.
Numbers & Facts
Location
Campbell, CA (Remote)
Salary
$180,000–$210,000 Per Year
Skills
Amazon Web Services (AWS)unmatched
Best Practicesunmatched
Continuous Improvementunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Energy & Utilitiesunmatched
Human Capitalunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Information Systems/Technology IS/IT Administrationunmatched
Leadershipunmatched
Linux Operating Systemunmatched
Metricsunmatched
Microsoft Windows Azureunmatched
On Callunmatched
Operational Supportunmatched
Performance Managementunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Reporting Dashboardsunmatched
Root Cause Analysisunmatched
SQL (Structured Query Language)unmatched
Service Deliveryunmatched
Software Administrationunmatched
Software Upgradesunmatched
Systems Administration/Managementunmatched
Systems Analysisunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Unix Operating Systemsunmatched
Writing Skillsunmatched
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