108977 STUDENT SERVICES PROGRAM COORDINATOR II (Testing Center Coordinator)

The Testing Center Coordinator performs testing support and services to students, faculty, staff, and community partners in the areas of academic and placement testing for all GTC campus locations. The Testing Center also administers national examinations/certifications and assessments and must provide stellar customer service in order to expedite the needs of all customers. Job duties include but are not limited to:

• TESTING SERVICES: Administer and oversee all tests given through the Testing Center according to strictly prescribed guidelines and standards - coordinate testing appointments/walk-ins as well as proctoring duties and assignments and distribute testing materials. Check examinees identification and monitor all exams according to testing protocol. Remain competent and current on all testing skills and knowledge. Retain all testing certifications and trainings as required to permit employee to administer test. Provide outreach and communications as needed to students, faculty, staff, and community partners. Coordinate and provide appropriate accommodations for students through the Student Disability Resource Center.
• OPERATIONS: Provide assistance and consult students on various test/assessments (computerized and/or paper/pencil). Assist customers with various assessment instruments offered in the Testing Center to include but limited to TEAS, Accuplacer, Computer Readiness, national certifications, and comprehensive exams. Provide assistance by troubleshooting and resolving technical problems as they arise (hardware and software issues); consult with OIT for computer/network related matters. Instruct students on next steps (admissions, advisement, instructional direction, etc.). Maintain test records according to the colleges FERPA guidelines - ensure that confidentiality is maintained at all times.
• ADMINISTRATIVE SUPPORT: Maintain office hours and assist with daily duties which includes answering incoming phone calls/emails, returning phone/email inquiries, serving at center front-desk, and assisting as an ad hoc Customer Care Team agent as need arises. Assisting students and keeping the testing center supplied with materials and testing units. Provide data entry of test scores received from students and other colleges (Accuplacer, SAT, ACT and assist with entering receipt of high school transcripts. Register students who live more than 50 miles away to take assessments remotely or on-site with a closer testing facility. Provide students with instructions for GTC4ME and Blackboard as needed.

Knowledge, Skills and Abilities:

Must have excellent customer service skills. Strong written and spoken communication skills are essential. Must be able to relate to diverse populations, have an engaging personality, and be able to speak with confidence. The incumbent must be a hard worker, detailed oriented, and professional. Must also be able to learn testing systems and gain appropriate certifications. Must be able to maintain composure during peak times.

Additional Information:

This position is located within the Student Services Division. The job requires that evening and extra hours be worked especially during peak enrollment/registration periods. This may include some weekends. Travel may be required to local high schools, career centers, and satellite campuses. Incumbent must have a valid drivers license and be able to use their personal vehicle for assigned off-campus functions. The college practices mileage reimbursement when private vehicles are used.