Service Center Manager 3

{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''n n n n n n n n n n n n n n n n n n n n n n n n n n n n nn n n n n n n n n n n n n n n n n n n Service Center Manager 3 - Stratford, Connecticut, United States - 28594 - ArcBestn n nnnnnnnn nn n n nn n

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n Service Center Manager 3n

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n Summary

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n Companyn

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n ABF Freightn

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n Locationn

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n Stratford, CTn

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n Workspacen

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n Service Centern

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n Pay Typen

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n Salary, Full-Timen

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Pay Range: -

(Amount listed is the base range and may differ by location.)

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n Job IDn

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n 28594n

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t Job Description

t Work as a team leader to ensure efficient operation of the service center, maximize profitability and business growth, and provide superior customer service. Work with District Sales Manager, Office System Specialist, and Operations Supervisors to meet all terminal operations and sales goals.

t Responsibilitiest

• Perform administrative functions including invoice review and approval, terminal expenses and collections, and timecard approval.
• Make sales calls, manage a sales territory, and develop and grow profitable business.
• Approve and issue station drafts.
• Ensure security, maintenance, and upkeep of terminal facility.
• Purchase office and dock supplies for the terminal.
• Conduct annual terminal self-audit.
• Hire, schedule, develop/discipline, motivate, counsel, and coach management and touch labor staff.
• Hire and develop relationships with outside vendors.
• Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs, and work with Operations to improve profitability and monitor office functions.
• Work with District Sales Manager to monitor and grow sales and market share.
• Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide relevant information to upper management.
• Apply contractual labor rules to applicable employees and maintain labor relations with input and support of Industrial Relations Enforce company policies and procedures, and continuously apply the quality process.
• Address issues involving customer relations and/or other ABF service centers.
• Represent company at grievance hearings, as necessary.
• Maintain a positive attitude in a highly intense environment.
• Work in a team setting to accomplish department goals.
• Other duties and projects, as assigned.

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Requirements

t Education:

• Bachelor''s Degree, preferred

Experience:

• 5 years experience in field operations management and/or sales, required

Computer Skills:

• Proficient in Microsoft Office Suite.

Additional Requirements:

• Leadership skills
• Computer and analytical skills
• Available to handle terminal issues 24/7
• Must be detail oriented and enjoy a fast paced, multi-tasking, customer service minded environment
• Must have excellent verbal and written communications and organizational skills
• Must display sense of urgency, ability to work under pressure, with attention to detail

Competencies:

• Customer Focus
• Decision Making and Critical Thinking
• Managing Multiple Priorities
• Performance Management
• Service Center Operation and Maintenance
• Service Excellence
• Staffing, Hiring, Selection

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Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is a salary position paid biweekly.
• Variable compensation is included.

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About Us

ABF Freight, an ArcBest company, is one of the nation''s largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We''re driven for excellence.

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n If you are experiencing technical difficulties with completing the application please call us at (479) 785-8717. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to accommodation@arcb.com. Please use your browser''s translation tool to view this page in your preferred language. nnnYour security matters to us. All job opportunities posted on careers.arcb.com are legitimate. We will never request payment or personal financial information at any point in the hiring process. When in doubt, verify a job postings legitimacy through our careers site at careers.arcb.com or by contacting us at (479) 785-8717. ArcBest and its family of companies are not responsible for fraudulent job postings, offers, or requests for personal information.

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