16253 - Client Support Technician

Work Model Onsite_

Allows Relocation No_

Seeking a Client Support Technician with 1-4 years experience, and knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.

SUMMARY

Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators

QUALIFICATIONS

Required:

• High school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
• 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tool.
• Strong communication, patience, customer service mindset, and problem-solving abilities. 

Preferred:

• CompTIA A+, CompTIA Network+, or Microsoft credential.

To ensure compliance with company policy and client requirements, an ID verification tool maybe be used to verify candidate location and identity prior to submittal.

This is a contract opportunity with a great organization. As a contractor for Smith Johnson, you are eligible for medical, dental, life, disability. Smith Johnson pays for 70% of your medical and dental and 100% of life and disability. The contract is also eligible for PTO/holiday accrued monthly. You are also eligible for a 3% retirement matching plan. Smith Johnson believes in taking care of our contractors.