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Skills
Customer Relationsunmatched
Desktop Hardwareunmatched
Desktop PCunmatched
Hard Drivesunmatched
Hardware Repairunmatched
Keyboardsunmatched
Laptop Hardwareunmatched
Laptop PCunmatched
Maintenance Servicesunmatched
Microsoft Product Familyunmatched
Motherboardsunmatched
Peripheral Hardwareunmatched
Sales/Support Engineering (SE)unmatched
Systems Administration/Managementunmatched
Telephone Skillsunmatched
Training/Teachingunmatched
Description
Ideally we're looking for someone technically established and knowledgeable of IT with a work history that doesn't indicate a lot of "hopping around ". This person needs to be able to work independently and must have demonstrated that they held a position of responsibility before
The work itself won't be the most technical, and we can train the right candidate. But the personality and the initiative is what we're after
This is as much a social position as it is technical, they will be remote and supporting a site on their own, so they will need to be able to build a good working relationship with the client there so issues will go to them
Key Responsibilities:
As a Client Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
You may also perform whole unit swaps, repair or replace PC peripherals.
Must have reliable transportation as this role services the metro and surrounding areas.
Close service tickets in real time in the Client Call Management system using Company provide phone.
Key Qualifications:
***Must have his/her OWN RELIABLE CAR and CAR INSURANCE***
1+ Years of hands-on experience with laptop and desktop break-fix
Computer-building background experience preferred
General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
Ability to resolve basic / non-complex problems as directed
Client and/or governmental clearance may be required
Police or criminal background verification clearance may be required