Senior Client Services Consultant

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MetLife

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• English - US
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n Here at MetLife, we believe in the power of collective expertise and diverse perspectives. It takes a village to forge lasting changes the way we do, and our village is made up of dynamic individuals driven by purpose and kindness.

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n Senior Client Services Consultantn

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n n General Informationn

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Primary Location

Greenwood Village, Colorado

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• Posting Location: Greenwood Village, Colorado
• Posting Location: Aurora, Illinois
• Posting Location: Irvine, California
• Posting Location: Bellevue, Washington

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n Region/Statesn

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n California, Colorado, Illinois, Washingtonn

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n Countryn

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n United Statesn

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n Working Schedulen

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n Full-Timen

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n Work Arrangementn

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n Hybridn

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n Travel Requiredn

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n 10%n

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n Relocation Assistance Availablen

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n Non

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n Posted Daten

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n 15-Apr-2026n

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n Job IDn

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n 16840n

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n n Description and Requirementsn

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The Opportunity

Dedicated role in support of one large customer in the West Customer Unit, providing administrative support and customer service. Works with the Account Team, Account Executive, and other internal partners to manage the customer relationship.

Key Responsibilities

• Overall accountability for: customer requests, leading projects, providing alternative solutions, consults where appropriate, identifies possible plan design alternatives, acts as a liaison between the customer and internal MetLife teams and collaborates for problem troubleshooting and resolution.
• Provides exceptional customer service to support ongoing customer delivery and customer satisfaction.
• Leads, participates, and drives resolutions where applicable in both customer- and internal-facing presentations and meetings.
• Participates in strategy meetings, establishes specific processes and reports, provides demonstrations, reviews contract documents, creates process manuals, inputs, and ensures accurate input of data in MetLife systems.
• Develops agenda and presentation materials for customer meetings.
• Perform other related duties as assigned or required.

Required Qualifications

• 5+ years of relevant experience
• 1+ years'' experience with Disability and/or Absence Management products
• Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance customer expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development

Preferred Qualifications

• Knowledge of Group Benefits core products - particularly Disability and Absence Management

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The expected salary range for this position is $78,000 - $114,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

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n Benefits We Offer

nOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

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About MetLife

Recognizednon Fortune magazine''s list of the "World''s Most Admired Companies",nFortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companiesnto Work For, MetLife, through its subsidiaries and affiliates, is one of thenworld's leading financial services companies; providing insurance, annuities,nemployee benefits and asset management to individual and institutionalncustomers. With operations in more than 40 markets, we hold leading positionsnin the United States, Latin America, Asia, Europe, and the Middle East.

Our purposenis simple - to help our colleagues, customers, communities, and the world atnlarge create a more confident future. United by purpose and guided by our corenvalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andnThink Ahead - we're inspired to transform the next century in financialnservices. At MetLife, it's #AllTogetherPossible. Join us!

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nMetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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n $78,000 - $114,000n

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n n About MetLife nn n Privacy Policy nn n

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n n 2026n MetLifen Services and Solutions, LLC. New York, NY 10166 - All Rights Reserved.n

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