Job Summary:
We are seeking a Customer Service Representative to support a company specializing in the production and distribution of license plates for multiple states. This is a short-term opportunity ideal for individuals with strong communication skills and prior call center experience.
Job Title: Customer Service Representative
Pay Rate: $20/hour
Hours:
The position is hybrid and our current hybrid schedule is Mon, Tues and Wed in the office and Thurs and Friday at home.
The candidate would train for a few weeks from 8:00-4:30pm.
Training usually takes 2-4 weeks depending on the individual.
Once they complete training, their shift would be from 9:00-6:00pm or 9:30-6:00pm
Key Responsibilities:
Handle inbound and outbound customer calls regarding license plate orders, status updates, and general inquiries
Provide accurate information and resolve customer concerns in a professional and timely manner
Document interactions and update customer records in the system
Collaborate with internal departments to ensure efficient order processing
Maintain a high level of customer satisfaction and service quality
Qualifications:
3-4 years of call center and/or customer service experience preferred
Strong verbal and written communication skills
Ability to multitask and navigate computer systems efficiently
Detail-oriented with strong problem-solving abilities
Reliable and punctual with a positive attitude
Work Environment:
Office/call center setting
Fast-paced, team-oriented environment
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