1st Shift/Daytime Call Center Customer Service

Your Travel Career Starts Here: Travel Incorporated

Are you passionate about travel, enjoy helping people, and looking for an exciting career with opportunities to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and become part of a team dedicated to providing exceptional client care.

This opportunity is about more than simply landing a job-it's the beginning of a rewarding career in the travel industry. With an award-winning, innovative company that invests in and values its associates, you'll have the opportunity to learn, grow, and build a future you're proud of.

Why This Role Is Worth Your Time

• Build a Career, Not Just a Job

Your journey starts with 14 weeks of paid training through TI University, designed to give you the knowledge and confidence you need to succeed. Local team members will complete their training in person, while those located outside the area will participate primarily remotely, with two in-person training weeks at our Duluth, GA office-and TI will provide the necessary travel arrangements.

Once training is complete, you'll transition to remote work, putting your new skills into action while having the ongoing guidance and support of a team that's committed to helping you succeed.

• Make an Impact Every Day

Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences - all while building relationships based on trust and service excellence.

• Grow With Us

From your first day at TI, you'll be on a path to progress. As your skills develop, so will your responsibilities - from basic bookings to more complex, consultative travel planning.

What You'll Do

• Complete in-depth training and confidently transition into managing inbound client calls, emails, and chats

• Build strong client relationships by listening carefully, understanding their travel needs, and creating personalized solutions

• Assist clients with itinerary selections, changes, and helpful travel recommendations

• Provide outstanding service that enhances client satisfaction while contributing to team and performance goals

• Partner with internal teams to coordinate accurate, seamless travel arrangements

• Anticipate client needs and proactively identify ways to elevate and improve the overall travel experience

What You Bring

• A genuine passion for customer service and a strong desire to help others

• Excellent communication skills with the ability to quickly establish rapport and build trust

• Comfortable with technology and confident using email, chat, and other digital platforms

• Highly organized, detail-focused, and able to thrive in a structured, fast-paced environment

• Previous customer service or contact center experience is a plus, but not required

• High school diploma or equivalent

Position Details

• Remote (not mobile): You'll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)

• Training Schedule: Mon-Fri, 8:00 AM-5:00 PM ET (14 weeks on site for local candidates; 12 weeks remote / 2 weeks in-person for non-local candidates)

• Post-Training Schedule: First shift with start times between 7:00 AM and 10:30 AM ET

• Annual travel to our Duluth office 2-3 times per year for team engagement and development

What We Offer

• A respected, mission-driven company committed to innovation and service excellence

• Career growth pathways and continuous training

• A collaborative culture where your voice is heard and your work matters

• Equipment provided and travel covered for required in-person training

Ready to Start Your Journey?

Bring your passion for helping others and your love for travel - we'll provide the tools, training, and support you need to succeed. At Travel Incorporated, you'll do more than book trips - you'll help people create unforgettable experiences. Learn more about being a Travel Consultant.

Learn more about us and apply today at travelinc.com

This is a remote position which will be located at the associate's permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel