Communication Skills, Corporate Policies, Customer Relations, Customer Service Systems, Customer Support/Service, Housekeeping/Cleaning, Interpersonal Skills, Keyboards, Lift/Move 50 Pounds, Maintain Compliance, Market Research, Market Trend Analysis, Merchandising, Presentation/Verbal Skills, Product Demonstration, Product Merchandising, Property Maintenance, Purchasing/Procurement, Research Skills, Retail, Team Lead/Manager, Training/Teaching, Writing Skills
Job Description
The Lead Buyer assists the management team in ensuring the ongoing success of the Buyback department and its day-to-day operation.
Roles and Responsibilities
- Demonstrates product knowledge and expertise in Buyback.
- Awareness of store inventory and trends in Buyback.
- Maintains merchandising standards in Buyback to company policies and procedures.
- Ensures efficient evaluation, processing, and/or merchandising of product.
- Assists Managers with the training and development of Buyers.
- Reviews buying reports for all buyers to ensure compliance with company policies and standards.
- Audits buyback throughout the day to ensure all policies and procedures are being followed.
- Ensures all No Retail product is moved to the back room daily.
- Creates features for area as assigned by Manager.
- Successfully promotes all Company initiatives when interacting with customers.
- Provides the highest level of customer service to each customer.
- Ensures customers receive a fast and friendly purchasing experience.
- Researches and inputs product and customer information into the system according Company procedure.
- Provides quotes to customers for purchase of product and authorizes the intake of product into store inventory.
- Monitors and maintain assigned area's cleanliness, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
- Performs other duties as assigned.
Core Competencies
- Interpersonal Skills
- Team Management and Development
- Action Orientation
- Strong verbal and written communication skills
Qualifications and Education Requirements
- High school diploma or equivalent
- Customer service experience required, buying experience preferred
- Knowledgeable about product, with ability to research market trends
- 18 years of age or older
- Successful completion of all background screenings
Preferred Skills
- Computer and cash register skills
Physical and Environmental Requirements
- Must be able to stand and walk for extended periods of time
- Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
- Must be able to lift or team lift objects up to 50 lbs., with or without assistance
- Must be able to communicate using speech, sight, and sound with or without an assistive device
- Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job