Operations Coordinator

Location: Tempe, AZ (100% Onsite – 5 Days/Week)
Duration: 7-Month Contract (Potential for Conversion)
Interview Process: 1 Round

Pay Range: $20/hr - $21/hr

About the Role

We are seeking a detail-oriented Administrative Support III professional to join a Global Logistics team supporting cross-border import operations. This position is ideal for someone who enjoys working with data, managing high-volume administrative processes, and collaborating with multiple stakeholders in a fast-paced environment.

Key Responsibilities

• Manage and track a high volume of operational cases, ensuring timely follow-up and resolution.
• Process repair claims and support shipment issue resolution.
• Coordinate escalations for containers held in customs and work with internal teams to resolve issues.
• Communicate effectively with internal stakeholders and external partners through email and internal systems.
• Analyze and reconcile data from multiple sources to support operational decision-making.
• Create reports and perform data analysis using Excel and other Office applications.
• Identify process improvement opportunities and assist with operational projects.
• Maintain accurate records while meeting deadlines in a high-volume environment.

Required Qualifications

• 2–4+ years of experience in administrative, operations, or business support roles.
• Advanced Excel, including formulas, Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Proven ability to manage multiple priorities with exceptional attention to detail.
• Strong stakeholder management and organizational.

Preferred Qualifications

• Experience in logistics, supply chain, transportation, import/export, or freight operations.
• Experience working in a large or global organization.
• Exposure to process improvement initiatives or operational projects.
• Ability to thrive in a fast-paced, high-volume environment.

What You'll Bring

• Strong organizational and time management.
• A proactive mindset with the ability to work independently.
• A collaborative approach to solving operational challenges.
• A commitment to accuracy, efficiency, and continuous improvement.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.