Case Management, Communication Skills, Corrective Action, Detail Oriented, Develop and Maintain Customers, Digital Signal Processing (DSP), Documentation, File Audits, Home Care, Homeland Security, Internal Audit, Leadership, Organizational Skills, Problem Solving Skills, Regulations, Risk Analysis, Sales Management, Service Delivery, Team Lead/Manager, Training/Teaching
- Free food & snacks
- Paid time off
- Training & development
Overview
The Internal Case Manager is responsible for overseeing service delivery within a 245D licensed home care program. This role ensures all services are person-centered, compliant with Minnesota DHS 245D standards, and aligned with each individual’s Coordinated Service and Support Plan (CSSP) and Addendum.
Core Responsibilities
1. Service Oversight & Implementation
- Ensure services are delivered according to the CSSP and CSSP Addendum
- Translate support plans into actionable tasks for Direct Support Professionals (DSPs)
- Monitor daily service delivery for quality, consistency, and effectiveness
2. Internal Coordination
- Act as the primary bridge between leadership and DSP staff
- Communicate client needs, schedule changes, and updates to staff
- Support staffing coordination to ensure authorized hours are fulfilled
3. Monitoring & Visits
- Complete required client visits (monthly or as required by service level)
- Observe staff performance and client engagement during visits
- Identify concerns, risks, or service gaps and implement corrective actions
4. Documentation & Compliance
- Ensure all documentation meets 245D standards (progress notes, service delivery records, IAPPs)
- Review and audit staff documentation regularly for accuracy and timeliness
- Maintain organized client files for DHS audits and internal reviews
5. Collaboration with External Case Manager
- Maintain communication with the county/state case manager
- Provide updates on client progress, concerns, and service outcomes
- Participate in annual and interim meetings as needed
Key Skills & Competencies
- Strong knowledge of Minnesota 245D regulations
- Leadership and team coordination skills
- Attention to detail in documentation and compliance
- Problem-solving and critical thinking
- Effective communication with both staff and external stakeholders
- Ability to manage multiple clients and priorities efficiently
Goal of the Role
To ensure high-quality, compliant, and person-centered services are consistently delivered while supporting staff, maintaining audit readiness, and promoting positive outcomes for individuals served.
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New Wave Home Health Care, LLC