Vision Correction Consultant

About BoozmanHof Regional Eye Clinic 

For more than 45 years, BoozmanHof Regional Eye Clinic has been Northwest Arkansas's trusted leader in specialty eye care. Our mission is  

simple: to empower people to live better lives through coordinated specialty eyecare. 

We combine advanced technology, exceptional surgeons, and a personalized patient experience to help patients achieve their best possible  

vision. 

Position Summary 

BoozmanHof is seeking a highly motivated, relationship-driven Vision Correction Consultant to lead patients through their refractive surgery  

journey while helping grow one of the region's premier vision correction programs. 

This is not a traditional scheduling or administrative role. We are looking for someone who enjoys connecting with people, building trust, educating patients, and helping them confidently make life-changing decisions about their vision. 

The ideal candidate is highly organized, results-oriented, and passionate about delivering an exceptional patient experience from the first inquiry through surgery and beyond. 

Ophthalmology experience is preferred but not required. We can teach the clinical side. We are looking for someone with strong communication skills, a consultative mindset, and a desire to help patients improve their quality of life. 

Key Responsibilities 

Lead Management & Patient Conversion 

• Respond promptly to all incoming inquiries via phone, website, text, email, and referrals 
• Build relationships with prospective patients and guide them through the decision-making process 
• Schedule and coordinate refractive evaluations 
• Manage and nurture leads through ongoing follow-up and communication 
• Track and optimize lead-to-consultation and consultation-to-surgery conversion rates 
• Maintain accurate lead and pipeline reporting 

Patient Education & Consultation Support 

• Educate patients about LASIK, Refractive Lens Exchange (RLE), EVO ICL, and other vision correction options 
• Help patients understand benefits, expectations, candidacy, and outcomes 
• Address questions and concerns with confidence and professionalism 
• Present pricing, financing, and payment options 
• Help patients make informed decisions that align with their vision goals and lifestyle 

Patient Journey Management 

• Serve as the primary point of contact throughout the patient's vision correction journey 
• Coordinate evaluations, testing, surgery scheduling, and post-operative appointments 
• Ensure a seamless, personalized, and exceptional patient experience 
• Maintain high levels of patient satisfaction and engagement 
• Encourage patient testimonials, reviews, and referrals 

Referral Development & Practice Growth 

• Build and maintain relationships with referring optometrists and community partners 
• Participate in marketing initiatives, educational events, and outreach opportunities 
• Track referral activity and identify growth opportunities 
• Collaborate with the marketing team to support lead generation and program growth 

Program Performance & Operations 

Monitor key performance indicators, including: 

• Speed to lead 

• Lead-to-consult conversion 

• Evaluation-to-surgery conversion 

• Surgery show rate 

• Referral growth 

• Patient satisfaction 

• Review and testimonial generation 

Assist with the development and refinement of workflows, scripts, and processes 

Support the continued growth and scalability of the refractive surgery program 

Qualifications 

Required 

Exceptional communication and interpersonal skills 

Strong relationship-building abilities 

Highly organized with excellent follow-through 

Self-motivated and goal-oriented 

Ability to manage multiple priorities in a fast-paced environment 

Professional, positive, and patient-focused attitude 

Preferred 

Experience in sales, customer service, hospitality, healthcare, retail, or patient coordination 

Experience discussing financing and payment options 

CRM or lead management experience 

Healthcare or ophthalmology experience 

Who Thrives in This Role? 

This position is ideal for someone who enjoys: 

Building relationships and earning trust 

Helping people make important decisions 

Following up and staying connected with prospective patients 

Working toward measurable goals 

Delivering exceptional customer experiences 

Being part of a high-performing team 

Benefits 

Competitive base salary 

Performance-based bonus opportunities 

401(k)  

Health insurance 

Dental insurance 

Vision insurance 

Health Savings Account (HSA) 

Flexible Spending Account (FSA) 

Life insurance 

Paid time off 

Employee discounts 

Comprehensive training and development 

Work Schedule 

Full-time 

Monday through Friday 

In-person position located in Rogers, Arkansas 

Success Measures 

Success in this role will be measured by: 

Speed to lead response times 

Qualified consultations scheduled 

Lead-to-consult conversion rate 

Evaluation completion rate 

Evaluation-to-surgery conversion rate 

Surgery show rate 

Referral source growth 

Patient satisfaction scores 

Online reviews and testimonials generated 

Overall growth of the refractive surgery program 

If you are passionate about helping people improve their lives through better vision and enjoy building relationships that lead to meaningful outcomes, we would love to meet you