29 Hospitality Security Supervisor

Northeast Security is looking for a Full Time Hospitality Supervisor for the Boston, MA Area!

Pay Rate: $29 Days: Mon-Fri 0700-1500

• Applicants must have a minimum of 3 years Security experience. Hospital Security experience highly preferred
• Applicants are also required to complete drug screening and Criminal Background check.

Security Supervisor Responsibilities include but are not limited to:

• Supervise, train, and support assigned security officers to ensure consistent quality service.
• Conduct site inspections and ensure compliance with all NES, client, and regulatory standards.
• Respond promptly to incidents, emergencies, and client concerns, providing professional resolution and documentation.
• Maintain accurate daily activity logs, post orders, and incident reports.
• Monitor and manage attendance, scheduling, and shift coverage.
• Conduct onboarding, coaching, and disciplinary action as needed in coordination with HR and Operations.
• Serve as the point of contact between site management, clients, and NES leadership.
• Ensure officers maintain professional appearance, conduct, and performance.
• Support recruiting and onboarding efforts for new officers as required.
• Promote a culture of safety, integrity, and accountability across all shifts.

Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually.

Assume other duties as required by either Client or Northeast Security, Inc

Security Supervisor Skills:

• Excellent customer service skills and service delivery orientation
• Answering phone calls
• Monitoring security Concierge personnel to ensure guest services are satisfactory
• Client Management Skills
• Strong Leadership skills
• Knowledge of supervisory practices, procedures, and security operations
• Ability to provide positive direction and motivate performance.
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations

Security Supervisor Requirements:

• Customer Service Experience required.
• 2-3 years of previous Security supervisor experience.
• Neat and professional appearance
• Dependable means of transportation
• Ability to communicate clearly and effectively in English (both written and verbal)
• High School Diploma/GED Equivalent

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