Shift DetailsSecond shift: 3:00 PM – 11:30 PM.Third shift: 11:00 PM – 7:30 AM (includes $3 shift differential).Job OverviewDME Express is a medical supply company dedicated to delivering high-quality service and equipment to the hospice field. The Customer Service Representative (CSR) will handle internal communications with patients and clients and manage third‑party reimbursement verification.ResponsibilitiesAnswer incoming calls regarding order placement, product problems, service questions, order status, and general customer concerns.Enter online orders from various systems into the operating system, noting demographic changes, requested times, and any important notes.Respond to patient/client questions and problems.Maintain a high level of professionalism with customers and patients through every communication channel.Maintain a neat, clean personal appearance and promote teamwork among coworkers, including assistance with routers and field operations as needed.Work a flexible schedule (including weekends) on a rotating basis.Demonstrate timeliness, courtesy, sincerity, and patience in dealing with customers and patients.Perform other duties as requested.BenefitsMedicalDentalPTO401(k) with company matchingJob RequirementsMust live near the Cincinnati area.No prior experience is required; we will train the right candidates.COVID Precautions: temperature screening, social distancing guidelines, and sanitizing protocols are enforced in the office.#J-18808-Ljbffr