Mt. Olympus Resort in Wisconsin Dells is hiring 2nd Shift Front Desk and Phone Customer Service Associates!
This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to guest inquiries, service issues and other general questions or concerns as appropriate.
Schedule: 2nd Shift, 3:00pm-11:00pm
**Weekends and holidays required; schedule may vary based on hotel occupancy and departmental needs.
Duties and Responsibilities:
- Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
- Assuring friendly, courteous and accurate check-in and check-out of room guests.
- Handle high call volumes while maintaining accuracy and excellent customer service.
- Perform other administrative or customer support tasks as assigned.
- Competent knowledge of the property, local attractions, and current activities.
- Promote friendly, courteous, superior customer service.
- Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
- Will be responsible for handling cash, credit and sales transactions.
- Keep the front desk area and own station neat, tidy, and clean.
- Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
- Understand safety and security procedures.
- Work collaboratively with other departments to resolve customer concerns.
- Stay up to date on company products, services, promotions, and procedures.
- Responsible for monitoring of room availability, maintenance, and housekeeping issues and communicating those to housekeeping in a timely and efficient manner.
Front Desk/Reservation Requirements:
- High School Diploma/G.E.D Equivalent Required
- Must have a valid driver’s license and reliable transportation to work
- Must be at least 18 years old to apply
- Must always bring a smile to work.
- Must be able to maintain and present a professional appearance at all times. Mt. Olympus’s grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
- A professional attitude is required at all times, handle pressure with poise and finesse.
- Must be honest and dedicated.
- Must be able to maintain confidentiality and be trustworthy.
- Exceptional oral and written communication.
- Spanish-speaking skills are a plus.
- Must possess excellent time management skills and be on time for work.
- Must be a team player and able to provide superior customer service.
- Must be able to work weekends and Holiday.
At Mt. Olympus Water & Theme Park Resort, we value every one of our employees; take great pride in acknowledging our staff on a monthly and quarterly basis with employee of the month programs and companywide outings. Here at Mt. Olympus, we are not just a family destination – we are a family.
What We Offer:On Demand Pay- Get Paid the Same Day you Work!
Fun and Exciting Work Environment!
FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
Flexible Schedules!
Full Time, Part Time and Seasonal Positions
Employee discounts on hotel rooms, retail and food
Employee of the month programs
Company-wide outings
Employee Referral Program
Full Time Employees are Eligible for Benefits:
Health Insurance, Dental Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website: https://www.mtolympuspark.com/