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2nd shift - IS Network Application Support Analyst

Menards

Eau Claire, WI

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JOB DETAILS
SALARY
SKILLS
Access Control, Analysis Skills, Authentication, BGP Routing Protocol, Business Operations, Business Support, Capacity and Performance Management, Communication Skills, Computer Networks, Computer Science, Customer Support/Service, Distribution Services, Documentation, EIGRP (Enhanced IGRP), Financial Control, Firewalls, IPsec (IP Security), Identify Issues, Information Technology & Information Systems, Internet/IP Telephony, Layer 2 Switching, Multitasking, Netflow, Network Administration/Management, Network Configuration Management, Network Monitoring, Network Performance/Analysis, Network Routers, Network Routing, Network Security, Network Support, Network Switching, Operational Support, Operations, Operations Processes, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Production Systems, Protocol Analysis, RIP (Routing Information Protocol), Reliability Engineering, Retail, SNMP (Simple Network Management Protocol), SSL-TLS (Secure Socket Layer - Transport Layer Security), Software Administration, Team Player, VPN (Virtual Private Network), VoIP (Voice over IP), Wireless Communications, Wireless Security, Writing Skills
LOCATION
Eau Claire, WI
POSTED
12 days ago

Why Work for Menards?

  • Profit Sharing & 401K, Paid Vacation & Holidays
  • Team Member Discount
  • Highly collaborative work environment
  • Pay based on experience
  • 2nd shift premium - $3.00/hour over normal hourly rate

 

POSITION SUMMARY:

The Network Support Analyst is responsible for supporting and maintaining Menards' enterprise network infrastructure across corporate offices, retail stores, distribution centers, and manufacturing facilities. As a member of the Information Systems Infrastructure team, this position plays a critical role in ensuring the availability, performance, and security of network systems that support daily business operations.

 

PRIMARY RESPONSIBILITIES:

  • Support and maintain enterprise data, voice, and video networks.
  • Monitor network health, uptime, capacity, and performance using network management and monitoring tools.
  • Troubleshoot, diagnose, and resolve network issues involving routing, switching, wireless, security, cabling, and connectivity.
  • Investigate and document incidents, outages, and performance-related problems.
  • Identify recurring issues and recommend proactive improvements to increase reliability and efficiency.
  • Assist with the installation, configuration, maintenance, and upgrade of network infrastructure.
  • Support network security initiatives, including firewalls, VPNs, authentication systems, and access controls.
  • Maintain network documentation, diagrams, and operational procedures.
  • Communicate effectively with internal teams, vendors, and service providers through phone, email, chat, and ticketing systems.

 

POSITION REQUIREMENTS:

  • Associate's or Bachelor's degree in Information Technology, Networking, Computer Science, or related field, or equivalent work experience.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent customer service, organizational, verbal, and written communication skills.
  • Ability to manage multiple priorities and work effectively both independently and within a team environment.
  • Experience supporting mission-critical network environments focused on maximizing uptime and performance.
  • Ability to work in a secure, mission-critical production environment.
  • Ability to work with vendors and service providers to support business operations.
  • Must be able to work 2nd shift hours: Monday-Friday, 3:00 PM - 11:00 PM
  • Relocation to Eau Claire, Wisconsin is required.

 

TECHNICIAL SKILLS

  • Experience or training in the following technologies is preferred:
    • Routers and routing protocols (BGP, EIGRP, RIP)
    • Switching and Layer 2 technologies
    • Autonomous and controller-based wireless networking
    • IPT and VoIP systems
    • Firewalls, ACLs, and network security technologies
    • IPsec and SSL VPNs
    • Protocol analysis and troubleshooting
    • Network monitoring tools (SNMP, NetFlow)

 

About the Company

M

Menards

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