2nd Shift - Janitorial Assistant Account Manager

ABM Industries

Coral Gables, FL

JOB DETAILS
SALARY
$50,000–$55,000 Per Year
LOCATION
Coral Gables, FL
POSTED
1 day ago

Overview

Position Summary: The Assistant Account Manager is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff development, operational efficiency, and strong client relationships. This role serves as the primary liaison between ABM and client partners, delivering high-quality services in alignment with contract requirements while promoting a culture of safety, accountability, and continuous improvement. 

Schedule: Monday - Friday 5PM-1AM

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Compensation: $50k-$55k annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Responsibilities

Key Responsibilities 

  • Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork. 
  • Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies. 
  • Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR. 
  • Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders. 
  • Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly. 
  • Promote additional services and identify growth opportunities to increase billable work. 
  • Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable. 
  • Ensure compliance with all ABM processes, safety standards, and quality programs. 
  • Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance. 
  • Coordinate special projects and support implementation of new processes and technologies. 
  • Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis. 
  • Identify cost-saving initiatives and support vendor/contractor management. 
  • Develop and deliver employee training programs focused on safety, operations, and customer service. 
  • Promote a strong safety culture and ensure adherence to OSHA regulations and company policies. 
  • Administer disciplinary actions in accordance with company guidelines. 

Qualifications

Qualifications & Skills 

Required 

  • 2-3 years of experience in facility, operations, or project management with at least 1–2 years of supervisory experience. 
  • Strong customer service, leadership, and interpersonal skills. 
  • Solid business acumen including budget oversight and cost control. 
  • Proficiency in Microsoft Office Suite and other job-related technologies. 
  • Strong verbal and written communication skills. 
  • Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours. 

Preferred 

  • Bilingual (Spanish/English) a plus. 
  • Bachelor’s degree or equivalent experience. 
  • Experience working in union environments. 
  • Familiarity with different systems required

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/