AWC is hiring a 2nd Shift Operations Manager for our Baltimore Fairfield location in the Curtis Bay area of Baltimore MD. This is a salaried position with a range of $80,000 to 85,000 per year that is paid weekly plus yearly Bonus eligible. The successful candidate's actual pay will be based on various factors, such as qualifications, experience, internal equity, and market considerations.AWC offers a generous benefits package supporting both physical and mental wellbeing. Benefits include -health insurance for associates, spouses and children; basic life and AD&D insurance; disability insurance; EAP; auto discounts; fitness reimbursement; a 401K plan with company contribution; and several voluntary benefits. AWC corporate staff have paid holidays, floating holidays, vacation and sick accruals, bereavement leave and jury duty leave.POSITION DESCRIPTIONJob Title: Operations Manager Location: BaltimoreFLSA: Salaried, Exempt Dept:AccessoryReports To: Terminal Manager Date: 9/22/26PurposeThe Operations Manager oversees the facility's production operations by planning, organizing, directing, and controlling daily activities and performance.Essential DutiesSchedule personnel daily to meet production goals cost-effectively.Meet daily production targets while maintaining established quality standards.Direct daily production and yard operations.Oversee vehicle movement into the production area.Ensure personnel have the support, tools, and supplies required for production.Develop and manage production quality gates.Conduct audits and recommend corrective actions as needed.Monitor operations, assist as needed, and adjust activities when appropriate.Communicate daily with leads, staff, and office personnel to identify and meet staffing, supply, and operational needs.Ensure new personnel receive appropriate training.Manage progressive discipline, including counseling, warnings, and other corrective actions, to maintain a productive work environment.Document performance issues and coordinate corrective actions with the Terminal Manager.Manage safety programs that maintain a safe, clean workplace and comply with local, state, and OSHA requirements.Document accidents and injuries on the appropriate forms and notify relevant customers, vendors, and company personnel.Promote a positive work environment through professional conduct and respectful communication with customers, vendors, coworkers, and management.Maintain regular and reliable attendance.Ensure all associates and the Operations Supervisor follow company policies and procedures.Administer safety programs that maintain a safe, clean workplace and comply with local, state, and OSHA requirements.Assist with maintaining equipment and company vehicles.Perform other duties assigned by management.Establish objectives and procedures for assigned activities, set annual objectives for direct reports, and review Operations Supervisors' objectives.Select and retain qualified direct reports and recommend their compensation.Direct, monitor, and evaluate personnel performance while coordinating activities.Maintain effective communication within the area of responsibility.Keep associates informed about company and facility plans and progress.Consult with management on policies and actions and ensure compliance within the area of responsibility.Partner with Human Resources on personnel matters to ensure consistent compliance and recommend improvements to policies and procedures.Ensure each direct report clearly understands their duties, responsibilities, authority, and accountability.Assist with snow removal and other property maintenance as needed.Adapt productively to change.Perform other duties assigned by management.Promote a positive work environment through professional conduct and respectful communication with customers, vendors, coworkers, and management.Maintain regular and reliable attendance.Work effectively in a variety of situations.Knowledge, Skill, Abilities Required:Experience with internal and customer computer applications, such as AS400/VIPS, is preferred.Bachelor's degree in business, logistics, or a related field.High school diploma or equivalent.Proficiency in Microsoft Office, including intermediate Excel and Access skills.Strong knowledge of operational and office practices, procedures, and equipment.Ability to communicate and interact effectively with customers, associates, and the public.Ability to perform effectively under pressure.Excellent written and verbal communication skills.Strong command of English spelling, grammar, and punctuation.Working knowledge of invoicing and billing, including routine business mathematics and accounts payable and receivable.Ability to perform varied duties requiring substantial independent judgment.Knowledge of and ability to apply management principles and practices.Excellent planning, analytical, and organizational skills.Ability to work effectively with diverse groups.Ability to produce accurate reports and information.Ability to drive vehicles with automatic or manual transmissions.Valid driver's license and a good driving record.Ability to score at least 80% on the driver safety test.Minimum Education and Experience Requirements High school diploma or equivalent required.Experience with internal and customer computer applications, such as AS400/VIPS, is preferred.Bachelor's degree in business, logistics, or a related field is preferred.Proficiency in Microsoft Office, including intermediate Excel and Access skills.Extensive knowledge of operational and office practices, procedures, and equipment.Ability to communicate and interact effectively with customers, associates, and the public.Ability to work effectively under pressure.Excellent written and verbal communication skills.Strong command of English spelling, grammar, and punctuation.Working knowledge of invoicing and billing, business mathematics, and accounts payable and receivable.Ability to perform varied duties requiring considerable independent judgment.Knowledge of and ability to apply management principles and practices.Excellent planning, analytical, and organizational skills.Ability to work effectively with diverse groups.Ability to prepare accurate reports and information.Ability to drive vehicles with automatic or manual transmissions.Valid driver's license and a good driving record.Ability to score at least 80% on the driver safety test.Physical DemandsCheck physical demands that apply Describe job responsibilities that require physical demands checkedStanding40% of timeObserving Walking30% of timeInteracting with associates, giving instuctionsSitting30% of timeWhile entering data, filing, phoning in ordersLifting75lbs.Tools, supplies, equipmentCarrying75lbs.Tools, supplies, equipmentPushing75lbs.Tools, supplies, equipmentPulling75lbs.Tools, supplies, equipmentStepping40-70% of timeIn and out of vehiclesBalancing10-20% of timeWorking on vehicles with crewsClimbing10-20% of timeWorking on vehicles with crewStooping10-20% of timeWorking on vehicles with crewKneeling10-20% of timeWorking on vehicles with crewCrouching10-20% of timeWorking on vehicles with crewCrawling10-20% of timeWorking on vehicles with othersReaching50% of timeTools, telephone, gear shift, etc.Handling50% of timeTools, telephone, gear shift, etc.Speaking20-30% of timeListening/giving instructions, meetingsHearing % of timeConversing with supervisors/associatesSeeing % of timeMeetings, suggestions, reports, work QualityDepth Perception % of timeDriving VehiclesColor Vision % of timeIdentify colored signs, manuals, codesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position. Equal Employment OpportunityAWC is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, disability, or any other protected class with respect to employment opportunities.
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