POSITION DESCRIPTION
Job Title:
Operations Manager
Location:
Baltimore
FLSA:
Salaried, Exempt
Dept:
Accessory
Reports To:
Terminal Manager
Date:
9/22/26
Purpose
The Operations Manager oversees the facility's production operations by planning, organizing, directing, and controlling daily activities and performance.
Essential Duties
- Schedule personnel daily to meet production goals cost-effectively.
- Meet daily production targets while maintaining established quality standards.
- Direct daily production and yard operations.
- Oversee vehicle movement into the production area.
- Ensure personnel have the support, tools, and supplies required for production.
- Develop and manage production quality gates.
- Conduct audits and recommend corrective actions as needed.
- Monitor operations, assist as needed, and adjust activities when appropriate.
- Communicate daily with leads, staff, and office personnel to identify and meet staffing, supply, and operational needs.
- Ensure new personnel receive appropriate training.
- Manage progressive discipline, including counseling, warnings, and other corrective actions, to maintain a productive work environment.
- Document performance issues and coordinate corrective actions with the Terminal Manager.
- Manage safety programs that maintain a safe, clean workplace and comply with local, state, and OSHA requirements.
- Document accidents and injuries on the appropriate forms and notify relevant customers, vendors, and company personnel.
- Promote a positive work environment through professional conduct and respectful communication with customers, vendors, coworkers, and management.
- Maintain regular and reliable attendance.
- Ensure all associates and the Operations Supervisor follow company policies and procedures.
- Administer safety programs that maintain a safe, clean workplace and comply with local, state, and OSHA requirements.
- Assist with maintaining equipment and company vehicles.
- Perform other duties assigned by management.
- Establish objectives and procedures for assigned activities, set annual objectives for direct reports, and review Operations Supervisors' objectives.
- Select and retain qualified direct reports and recommend their compensation.
- Direct, monitor, and evaluate personnel performance while coordinating activities.
- Maintain effective communication within the area of responsibility.
- Keep associates informed about company and facility plans and progress.
- Consult with management on policies and actions and ensure compliance within the area of responsibility.
- Partner with Human Resources on personnel matters to ensure consistent compliance and recommend improvements to policies and procedures.
- Ensure each direct report clearly understands their duties, responsibilities, authority, and accountability.
- Assist with snow removal and other property maintenance as needed.
- Adapt productively to change.
- Perform other duties assigned by management.
- Promote a positive work environment through professional conduct and respectful communication with customers, vendors, coworkers, and management.
- Maintain regular and reliable attendance.
- Work effectively in a variety of situations.
Knowledge, Skill, Abilities Required:
- Experience with internal and customer computer applications, such as AS400/VIPS, is preferred.
- Bachelor's degree in business, logistics, or a related field.
- High school diploma or equivalent.
- Proficiency in Microsoft Office, including intermediate Excel and Access skills.
- Strong knowledge of operational and office practices, procedures, and equipment.
- Ability to communicate and interact effectively with customers, associates, and the public.
- Ability to perform effectively under pressure.
- Excellent written and verbal communication skills.
- Strong command of English spelling, grammar, and punctuation.
- Working knowledge of invoicing and billing, including routine business mathematics and accounts payable and receivable.
- Ability to perform varied duties requiring substantial independent judgment.
- Knowledge of and ability to apply management principles and practices.
- Excellent planning, analytical, and organizational skills.
- Ability to work effectively with diverse groups.
- Ability to produce accurate reports and information.
- Ability to drive vehicles with automatic or manual transmissions.
- Valid driver's license and a good driving record.
- Ability to score at least 80% on the driver safety test.
Minimum Education and Experience Requirements
- High school diploma or equivalent required.
- Experience with internal and customer computer applications, such as AS400/VIPS, is preferred.
- Bachelor's degree in business, logistics, or a related field is preferred.
- Proficiency in Microsoft Office, including intermediate Excel and Access skills.
- Extensive knowledge of operational and office practices, procedures, and equipment.
- Ability to communicate and interact effectively with customers, associates, and the public.
- Ability to work effectively under pressure.
- Excellent written and verbal communication skills.
- Strong command of English spelling, grammar, and punctuation.
- Working knowledge of invoicing and billing, business mathematics, and accounts payable and receivable.
- Ability to perform varied duties requiring considerable independent judgment.
- Knowledge of and ability to apply management principles and practices.
- Excellent planning, analytical, and organizational skills.
- Ability to work effectively with diverse groups.
- Ability to prepare accurate reports and information.
- Ability to drive vehicles with automatic or manual transmissions.
- Valid driver's license and a good driving record.
- Ability to score at least 80% on the driver safety test.
Physical Demands
Check physical demands that apply
Describe job responsibilities that require physical demands checked
Standing
40
% of time
Observing
Walking
30
% of time
Interacting with associates, giving instuctions
Sitting
30
% of time
While entering data, filing, phoning in orders
Lifting
75
lbs.
Tools, supplies, equipment
Carrying
75
lbs.
Tools, supplies, equipment
Pushing
75
lbs.
Tools, supplies, equipment
Pulling
75
lbs.
Tools, supplies, equipment
Stepping
40-70
% of time
In and out of vehicles
Balancing
10-20
% of time
Working on vehicles with crews
Climbing
10-20
% of time
Working on vehicles with crew
Stooping
10-20
% of time
Working on vehicles with crew
Kneeling
10-20
% of time
Working on vehicles with crew
Crouching
10-20
% of time
Working on vehicles with crew
Crawling
10-20
% of time
Working on vehicles with others
Reaching
50
% of time
Tools, telephone, gear shift, etc.
Handling
50
% of time
Tools, telephone, gear shift, etc.
Speaking
20-30
% of time
Listening/giving instructions, meetings
Hearing
% of time
Conversing with supervisors/associates
Seeing
% of time
Meetings, suggestions, reports, work Quality
Depth Perception
% of time
Driving Vehicles
Color Vision
% of time
Identify colored signs, manuals, codes
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position.
Equal Employment Opportunity
AWC is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, disability, or any other protected class with respect to employment opportunities.