2nd Shift Print Center Associate

Job Title: 2nd Shift Print Center Associate
Location: Manhattan, NY (Midtown Manhattan)
Job Type: Hourly Consultant
Hours: 4:00pm - 12:30am, M-F
Pay: $24.00–$29.00/hr

Essential Functions:

• Process high volumes of print, binding, scanning, and finishing work while maintaining exceptional quality standards.
• Operate digital, color, and high-volume production printers, copiers, scanners, and related production equipment.
• Serve as the primary point of contact for receiving, reviewing, electronically logging, scheduling, and tracking customer print requests.
• Perform document finishing tasks using paper cutters, laminators, hole punchers, folders, inserters, and other finishing equipment.
• Conduct quality inspections before, during, and after production runs to ensure customer specifications are met.
• Estimate production timelines, prioritize workloads, and monitor job status to meet deadlines.
• Prepare, optimize, and inspect electronic files for print production, including reviewing fonts, image resolution, image registration, and document formatting.
• Convert files using standard software and integrate variable data into print templates as required.
• Track, archive, back up, and retrieve customer jobs for future reproduction.
• Operate high-volume mail processing equipment, including folding and inserting machines.
• Process incoming and outgoing faxes and maintain billing documentation.
• Apply asset tags to office equipment, update inventory databases, and coordinate office equipment moves, additions, and changes.
• Collect equipment meter readings and maintain production and billing logs.
• Perform routine operator maintenance and cleaning of production equipment.
• Troubleshoot production issues and coordinate service requests with Xerox and third-party vendors when necessary.
• Train customer end-users on basic equipment operation and usage.
• Develop or improve work processes and production templates when appropriate.
• Provide exceptional customer service while interacting professionally with staff, clients, management, and external customers.
• Lift and move materials and equipment weighing up to 50 pounds as required.

Skills:

• Strong knowledge of high-volume print production, binding, scanning, and finishing operations.
• Proficiency operating digital production printers, copiers, scanners, and finishing equipment.
• Intermediate proficiency with Microsoft Office, including:
  • Microsoft Word
  • Microsoft Excel (formulas, sorting, filtering, graphs, data import/export)
  • Microsoft PowerPoint
• Ability to embed files between Microsoft Office applications and manage electronic documents.
• Proficiency navigating network drives, printers, and shared resources.
• Strong PC skills, including file management, email, web browsing, and data entry.
• Ability to identify and resolve production issues while meeting customer deadlines.
• Basic mathematical skills, including multiplication, division, percentages, and production calculations.
• Strong organizational, time management, and multitasking skills.
• Professional communication and customer service skills.
• Ability to coach and mentor coworkers when needed.

Experience:

• Minimum of four (4) years of experience in a high-volume print production environment with print, binding, and scanning responsibilities.
• At least one (1) year of customer service experience in a professional environment.
• Experience with production scheduling, document finishing, quality control, and print workflow management.
• Proficiency with Microsoft Excel and PowerPoint is preferred.
• Experience supporting enterprise print environments is highly desirable.

Education:

• High School Diploma or equivalent required.
• Post-secondary technical training or equivalent work experience in print production, document services, or a related field preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this opportunity to any other interested parties. Thank you!