311 Customer Service Representative

Department:

Communications

Start Here. Grow Here. Stay Here.

Are you tech-savvy and offer exceptional customer service? Our 311 Center has a great opportunity for you! As our part-time OPS Call Center Customer Service Representative, you''ll serve as the "front door to the county", working in a fast-paced, high-volume position that responds to inquiries for all 17 departments of the Sarasota County government.

The ideal candidate is familiar with Sarasota County and our geographic areas/cities (Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port), is bilingual in Spanish, and has at least one (1) year of experience in a call center/customer service environment. Apply today!

About The Position

In this role, you will receive, research, refer, and respond to the general public and county employees for government services. For more information, see below...

• Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.

• Determine what type of service is being requested and respond to citizen requests.

• Furnish callers with service request tracking numbers and work orders for follow-up inquiries.

• Advise callers of the projected service, completion time, and status of their requests.

• Document the caller's information and the nature of the request, and enter it into a work/asset management system.

About the Schedule

Work Hours:

• Full-Time, 40 hours per week.

• Must be available Monday - Friday, 8:00 a.m. to 5:00 p.m.

• This position offers the possibility of hybrid work 1-2 days per week after meeting the six-month probationary period!

About You

To be considered for this role, you must have the following:

• High School Diploma or equivalent education.

The ideal candidate has the following knowledge, skills, and/or abilities:

Please note that these are not requirements but bonuses for your consideration.

• Bilingual in Spanish.

• One (1) year of experience in a clerical or customer service environment.

• Working knowledge of computer software dealing with public response.

• Knowledge of Sarasota County and all of the geographic areas/cities such as Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port.

Physical Demands: Employees in this role must occasionally lift and/or move up to 10 lbs.

About Everything Else

Starting Pay Rate: $19.09/hr

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• If your position requires a Florida Driver's License, this must be one of your documents. (Your Florida Driver's License can serve as one of your documents listed in link above - List B Documents.)

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above - List C Documents.)

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County - Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service - internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.