Patient Financial Responsibility Representative

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n Patient Financial Responsibility Representativen

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n General Informationn

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n Work Location: Los Angeles, CA, USAn

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n Onsite or Remoten

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n Flexible Hybridn

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n Work Schedulen

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n Monday - Friday, 8:00am - 5:00pm PSTn

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n Posted Daten

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n 06/23/2026n

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n Salary Range: $30.47 - 47.85 Hourlyn

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n Employment Typen

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n 2 - Staff: Careern

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n Durationn

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n Indefiniten

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n Job #n

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n 31454n

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n Primary Duties and Responsibilitiesn

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Under the general supervision of the Director of Revenue Cycle Operations Enhancement and Development, you will serve as a team member on the Patient Financial Responsibility team. You will be responsible for understanding and communicating insurance benefits and financial plans to management, colleagues, clinic staff, and/or patients to support the patient in receiving cost-effective, expedient, and targeted treatment. In addition, you will be responsible for the following:

• Generating pre-service patient responsibility cost estimates, communicating estimate information to patients, and accepting pre-service patient payments, when applicable
• Generating cost estimates may include pre-service registration and financial clearance activities, such as verifying insurance benefits and eligibility, determining patient liability information, understanding appropriate authorization/referral requirements for scheduled appointments, and/or informing patients of their financial responsibility before their appointment
• Answering incoming calls to the phone system and/or emails and providing excellent customer service to patients, UCLA faculty/staff, outside vendors, insurance company representatives, and registration representatives

Salary Range: $30.47 - $47.85/hourly

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n Job Qualificationsn

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Wexe2x80x99re seeking detail-oriented, self-directed professional with:

• Interpersonal skills and ability to communicate effectively and diplomatically with patients, staff and physicians; give and receive information, clarify policies, and mediate if necessary with patients, physicians, and technologists
• Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team within a demanding environment
• Ability to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situation
• Skill in reading and understanding documents such as training manuals written in English
• Skill in speaking clearly and distinctly using appropriate vocabulary and grammar; telephone manners to handle heavy phone work with courtesy and tact
• Ability to work independently and follow through on assignments with minimal direction and supervision
• Skill in employing independent decision-making techniques while performing various job duties
• Skill in prioritizing assignments to complete work in a timely accurate manner
• Knowledge of medical terminology and the ability to distinguish different exams and medical diagnoses
• Knowledge of standard insurance plans (e.g., HMO, PPO, Medicare, Medicaid/MediCal, Workmanxe2x80x99s Compensation, etc.)
• Ability to read and interpret EOBxe2x80x99s
• Knowledge of how CCI edits, multiple procedures, modifiers and bundling affect expected payments from Medicare and health plans
• Understanding of the following front-end Epic applications: Cadence, ADT, and Prelude

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As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.

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