About Christ Community Health Services
Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to underserved communities through distinctively Christian service. As a faith-based Federally Qualified Health Center (FQHC), we serve approximately 60,000 patients each year across our Memphis health centers, offering primary care, dental, behavioral health, pharmacy, and specialty services.
About the Role
Christ Community Health Services is seeking an experienced, strategic 340B Program Director to provide executive-level leadership for the organization's 340B Drug Pricing Program. The director has full authority and accountability for 340B strategic direction, governance, operational performance, financial optimization, compliance, risk management, vendor oversight, and sustainable program growth. This role oversees all 340B activity across entity-owned pharmacies, specialty pharmacy, contract pharmacy arrangements, clinic-administered medications, and other applicable program areas. Serving as CCHS's senior 340B subject-matter expert, the director works closely with Pharmacy, Finance, Compliance, Information Technology, Revenue Cycle, Medical leadership, Legal, and executive leadership. The position directly supervises the 340B Operations Program Manager and 340B Compliance Program Manager.
Why Join CCHS?
- Provide strategic leadership for a program that expands access to affordable medications and healthcare services.
- Advise executive leadership on program performance, regulatory risk, financial opportunities, and sustainable growth.
- Lead 340B governance and performance across entity-owned, specialty, contract, and clinic-administered pharmacy services.
- Develop and mentor leaders responsible for 340B operations and compliance.
- Partner across clinical, operational, financial, legal, and technical functions to strengthen program integrity.
- Contribute to a culture grounded in compassion, service, excellence, and Christian faith.
Our Core Values - and What They Look Like in This Role
CCHS team members are expected to demonstrate our core values every day. These values are an essential part of how we care for our patients and one another.
- Intentional Love - Protecting and strengthening resources that help CCHS provide affordable medications and whole-person care to underserved patients.
- Devoted Service - Leading with humility, accountability, reliability, and a commitment to responsible organizational stewardship.
- Humble Excellence - Maintaining the highest standards of strategic leadership, regulatory compliance, and operational performance while remaining collaborative, teachable, and Christ-centered.
What You'll Do
Strategic Leadership and Program Governance
- Establish and independently direct the 340B Program's strategic vision, governance structure, annual priorities, goals, performance standards, policies, and decision-making framework.
- Evaluate, approve, and lead program expansion, optimization, and new pharmacy-related services based on operational, financial, regulatory, compliance, and organizational risk.
- Serve as the organization's senior 340B authority and advise executive leadership on complex program issues, risk exposure, strategic decisions, and sustainable growth opportunities.
Program and Financial Oversight
- Exercise complete oversight of daily 340B operations and compliance through the 340B Operations and Compliance Program Managers, establishing priorities, deliverables, accountability, and performance expectations.
- Direct the review and resolution of operational performance, compliance findings, financial results, program risks, technology needs, cross-functional barriers, and stakeholder concerns.
- Maintain full accountability for savings, revenue integrity, purchasing activity, replenishment, capture rates, accumulations, claims qualification, split-billing performance, contract pharmacy economics, fee structures, reporting, and reconciliation.
- Partner with Finance and Pharmacy leadership to validate program value, support budgeting and forecasting, and identify opportunities for responsible optimization.
Compliance and Risk Management
- Maintain executive accountability for 340B compliance, program integrity, HRSA audit readiness, internal monitoring, policy governance, procedures, controls, and risk-mitigation activities.
- Oversee self-audits, external audits, findings, corrective action plans, follow-up testing, recurrence prevention, and communication of significant compliance matters.
- Evaluate major compliance concerns and coordinate the organizational response with Compliance, Legal, Finance, Pharmacy, Revenue Cycle, IT, Medical leadership, and executive stakeholders.
- Establish escalation criteria and determine when significant compliance, financial, operational, vendor, legal, or organizational issues require executive review or corrective action.
Program Development and Vendor Oversight
- Identify, evaluate, and lead opportunities involving entity-owned pharmacies, specialty pharmacy, contract pharmacy, clinic-administered medications, referral capture, technology enhancements, and related pharmacy services.
- Direct approved initiatives from planning through implementation, including scope, timelines, resources, stakeholder alignment, operational readiness, compliance review, and success measures.
- Provide full oversight of third-party administrators, wholesalers, contract pharmacies, split-billing vendors, software platforms, consultants, and other 340B partners.
- Lead vendor selection, due diligence, contracting input, implementation, data and access requirements, service expectations, performance monitoring, issue resolution, and accountability.
- Recommend corrective action, escalation, contract changes, remediation, or termination when necessary to protect program performance and integrity.
Executive Reporting and People Leadership
- Develop, validate, and present executive-level reporting on financial performance, compliance trends, operational metrics, audit activity, risks, vendor performance, strategic initiatives, and opportunities.
- Translate complex regulatory, operational, financial, and technical issues into clear analysis, recommendations, decisions, and action plans.
- Communicate significant risks, program changes, emerging issues, and strategic priorities across organizational leadership groups.
- Recruit, supervise, mentor, evaluate, and hold accountable the 340B Operations and Compliance Program Managers.
- Determine the staffing, technology, training, process, and resource needs required to sustain effective oversight, compliance, operational performance, and growth.
- Promote accountability, continuous improvement, operational excellence, succession planning, cross-training, collaboration, and timely issue resolution.
What You'll Bring
- Bachelor's degree in pharmacy, healthcare administration, business administration, finance, compliance, or a related field.
- At least five years of experience with the 340B Drug Pricing Program, including strong knowledge of operational, financial, compliance, and regulatory requirements.
- Progressive leadership experience with responsibility for complex programs, teams, or service lines.
- Demonstrated ability to analyze complex data and develop strategic, actionable recommendations.
- Strong leadership, executive communication, project-management, analytical, and problem-solving skills.
- Ability to lead cross-functional initiatives and communicate effectively with senior and executive stakeholders.
Preferred Qualifications
- Licensed pharmacist or advanced healthcare or business degree.
- Apexus Certified Expert (ACE) credential.
- Experience in an FQHC or other HRSA-supported covered entity involving entity-owned pharmacies, contract pharmacies, specialty pharmacy, and clinic-administered medications.
- Experience with 340B technology platforms, third-party administrators, wholesalers, and pharmacy vendors.
- Experience leading program growth, optimization, or implementation initiatives.
What Success Looks Like
- Strong overall 340B financial performance, including improved capture rates, purchasing accuracy, contract pharmacy contribution, savings, revenue integrity, and optimization outcomes.
- Consistent HRSA audit readiness, favorable compliance results, effective internal monitoring, timely corrective action completion, recurrence prevention, and policy adherence.
- Clear governance, accountability, and performance standards across every participating 340B function and service area.
- Timely identification and resolution of compliance, financial, operational, technology, and vendor risks.
- Accurate, actionable executive reporting that supports informed decisions and sustainable growth.
- A knowledgeable, accountable, and high-performing 340B leadership team.
- Positive contributions to organizational culture and active support of the Christian mission and values of CCHS.
Work Environment
This position primarily operates in an administrative and healthcare environment, with activity in pharmacy and clinical settings as needed for program oversight, audits, meetings, implementation activities, and operational support. The role involves regular computer-based work, data analysis, documentation review, meetings, presentations, and collaboration across CCHS locations and with external partners. Occasional local travel may be required to support organizational and program responsibilities.
What We Offer
- Competitive salary and comprehensive benefits, including medical, dental, and vision coverage.
- Generous Paid Time Off, including 120 hours during the first year, plus paid holidays.
- 401(k) retirement plan.
- Annual paid Restorative Day supporting wellness and work-life balance.
- Mission-driven culture and employee recognition programs.
- Professional development and leadership opportunities.
- The opportunity to strengthen a program that expands access to affordable medications and healthcare throughout Memphis.
Make a Difference Through Strategic Leadership
If you are an experienced 340B leader who wants to combine regulatory expertise, financial stewardship, operational excellence, and mission-driven service, we invite you to consider joining Christ Community Health Services. Come serve with purpose. Come lead with integrity. Come help expand access to affordable care in our community.