3D Case Coordinator - Pacific or Mountain Time Zone

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Job Description

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3D Case Coordinator - Pacific or Mountain Time Zone

Location: Albuquerque, New Mexico, USA | Bismarck, North Dakota, USA | Boise, Idaho, USA | Colorado Springs, Colorado, USA | Denver, Colorado, USA | Eugene, Oregon, USA | Fargo, North Dakota, USA | Fort Collins, Colorado, USA | Fresno, California, USA | Las Vegas, Nevada, USA | Los Angeles, California, USA | Oakland, California, USA | Phoenix, Arizona, USA | Portland, Oregon, USA | Provo, Utah, USA | Reno, Nevada, USA | Sacramento, California, USA | Salt Lake City, Utah, USA | San Diego, California, USA | San Francisco, California, USA | San Jose, California, USA | Seattle, Washington, USA | Spokane, Washington, USA | Tacoma, Washington, USA | Tucson, Arizona, USA

Function: Customer Support

We are ZimVie, a global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients' smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves - their best selves - to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie - we hope you'll consider being a part of it!

Job Summary:

As a Level II, 3D Treatment Plan Coordinator, you will be the "face and voice" of Implant Concierge to our referring dentists. You will be responsible for all facets of Level I and Level II treatment planning, including, but not limited to, approving and rejecting CBCT scans, creating initial treatment plans for simple and complex cases, presenting treatment plans, and providing clinically viable treatment plan options directly to dentists over the internet.

Principal Duties and Responsibilities:

• Possess a passion to serve others and exhibit a service-oriented disposition
• Use treatment planning software to efficiently create implant treatment plans
• Leave clear, detailed notes in case files and send professional emails
• Possess excellent customer service skills on the phone, in person, and through email
• Present and provide treatment planning options directly to dentists to ensure restorative based treatment plans utilizing the patient's current anatomy
• Multitask and manage your time to ensure your goal of 6+ virtual meetings/day
• Manage unexpected rush cases as needed
• Performs other related duties as assigned by management

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

Expected Areas of Competence (i.e., knowledge, skills, and abilities)

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Continually required to talk and hear
• While performing the duties of this job, the noise level in the work environment is usually quiet

Education/Experience Requirements

• Any combination of implant surgical, dental assisting or implant restorative experience
• Computer skills required: intermediate knowledge of computers, can type > 35 WPM
• CAD/CAM software experience a plus
• Ability to read and write English at an intermediate level
• Ability to follow protocols and procedures
• Ability to work under pressure and in a fast-paced work environment

Travel Requirements

• None

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.

ZimVie generally does not sponsor applicant work visas for this position.

• Requisition ID: 3611

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