Job Description
Kforce has a client that is seeking a 3D Field Support Engineer in Alpharetta, GA.
Summary:
The 3D Field Support Engineer provides technical support, installation, maintenance, and troubleshooting services for advanced 3D printing solutions within customer environments. This role requires up to 75% travel across the US, works directly with end users to ensure optimal system performance, resolve complex technical issues, and deliver a high-quality customer experience. The Engineer serves as a trusted technical advisor and may lead technical activities during customer deployments and service engagements.
Key Responsibilities:
- Install, configure, maintain, and repair 3D printing equipment and related systems at customer sites
- Diagnose and resolve hardware, software, mechanical, and network-related issues
- Perform preventive maintenance and system health checks to maximize equipment uptime
- Provide technical support and training to customers on system operation and best practices
- Collaborate with project managers, technical specialists, and customer stakeholders during implementations and upgrades
- Document service activities, troubleshooting steps, and resolution details
- Support customer escalations and drive issues through to successful resolution
- Participate in deployment activities, testing, and acceptance processes for new installations
- Maintain strong customer relationships through proactive communication and professional service delivery
Requirements:
- Associate's or Bachelor's degree in Engineering, Electronics, Mechanical Engineering, Mechatronics, or a related technical discipline; Equivalent experience may be considered
- 2+ years of Field Service Engineer, Technical Support Engineer, or related customer-facing technical support experience
- Experience troubleshooting electromechanical equipment, industrial systems, or advanced technology products
- Strong diagnostic and problem-solving skills with the ability to analyze and resolve complex technical issues
- Excellent verbal and written communication skills
- Ability to work independently in customer environments and manage multiple priorities
- Willingness to travel to customer sites as required
- Experience supporting industrial, manufacturing, additive manufacturing, or 3D printing technologies
- Knowledge of mechanical systems, electronics, networking, and software troubleshooting
- Experience working in a customer-facing service delivery environment
- Familiarity with technical documentation, service procedures, and maintenance practices
- Field Service Engineering
- 3D Printing Technologies
- Equipment Installation & Maintenance
- Technical Troubleshooting
- Customer Support & Relationship Management
- Preventive Maintenance
- Hardware & Software Diagnostics
- Technical Documentation
- Problem Resolution
- Cross-Functional Collaboration
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Numbers & Facts
| Location | Alpharetta, GA |
| Industry | Financial Services |
| Salary | $30–$40 |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1962 |
| Website | http://www.kforce.com/ |
About Company
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.
Skills
- 3D Printingunmatched
- Additive Manufacturingunmatched
- Analysis Skillsunmatched
- Best Practicesunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Escalationsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Customer Trainingunmatched
- Develop and Maintain Customersunmatched
- Electromechanicsunmatched
- Electronic Engineeringunmatched
- Electronicsunmatched
- Equipment Maintenance/Repairunmatched
- Identify Issuesunmatched
- Legalunmatched
- Maintenance Servicesunmatched
- Manufacturingunmatched
- Mechanical Engineeringunmatched
- Multitaskingunmatched
- Network Administration/Managementunmatched
- Network Softwareunmatched
- On Site Supportunmatched
- Presentation/Verbal Skillsunmatched
- Preventative Maintenanceunmatched
- Problem Solving Skillsunmatched
- Professional Servicesunmatched
- Quality Assurance Methodologyunmatched
- Service Deliveryunmatched
- Short Messaging Service (SMS)unmatched
- Software Administrationunmatched
- System Operationsunmatched
- Technical Deliveryunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Technical Trainingunmatched
- Technical Writingunmatched
- Willing to Travelunmatched
- Writing Skillsunmatched
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