Hello, I hope you're doing well. My name is Purna, and I'm reaching out from Intellectt Inc. regarding an exciting opportunity for a 3DEXPERIENCE Application Support (ITAR) based in Cleveland, OH (Onsite) with one of our prestigious clients. I would love to connect and discuss this opportunity in more detail. Please feel free to share your updated resume at
purnasree.u@intellectt.com
.
Title: 3DEXPERIENCE Application Support (ITAR) Location:Cleveland, OH (Onsite)
Summary
3DEXPERIENCE Application Support Engineer
Provide application and production support for the 3DEXPERIENCE (3DX) platform in an ITAR-compliant environment.
Troubleshoot application, performance, integration, and user-access issues across ENOVIA, CATIA, 3DSpace, and 3DPassport.
Monitor system logs, application performance, and error trends to identify and resolve recurring issues.
Work with business, development, and infrastructure teams to resolve incidents and service requests.
Perform root cause analysis (RCA) and implement preventive and corrective actions.
Support system patching, upgrades, maintenance, and integrations while minimizing operational impact.
Ensure data access and system operations comply with ITAR and corporate security requirements.
Maintain incident, troubleshooting, and resolution documentation for audits and knowledge sharing.
Support environments running on Linux/Windows and work with SQL for troubleshooting and data analysis.