3PL LTL Admin

Company Description

American Diamond Logistics (ADL), founded in 2012 and based in Fort Worth, Texas, is a leading logistics provider delivering customized 3PL solutions across North America. Our proprietary platforms (Navigator TMS and FreightTracer) offer real-time GPS tracking and transparency, ensuring smarter supply chain visibility. ADL specializes in various logistics services, including warehousing, dedicated operations, and a robust LTL, FTL and PTL network, with expertise in dry van, flatbed, refrigerated, and intermodal services. We prioritize agent development, training, and support to ensure success for our team and partners.

Role Description

An ADL 3PL LTL Admin (American Diamond Logistics 3rd-Party Logistics Less-Than-Truckload Administrator) is responsible for the daily administrative management of LTL shipments, serving as a critical link between customers, carriers, and internal operations. 

Core Responsibilities

• Shipment Management: Plan and track LTL shipments within a Transportation Management System (TMS) to ensure 95%+ on-time pickup and delivery performance.
• Documentation: Prepare and audit essential shipping documents, including Bills of Lading (BOL), commercial invoices, and customer-specific forms.
• Customer Service: Serve as the primary point of contact for assigned LTL accounts, handling onboarding, status updates, and issue resolution.
• Carrier Coordination: Maintain relationships with LTL carriers to ensure capacity and resolve service failures or shipment delays.
• Financial Oversight: Review and audit freight invoices for accuracy against contracted rates; identify billing discrepancies or accessorial errors.
• Reporting: Monitor operational KPIs and prepare daily or monthly reports on shipment accuracy, throughput metrics, and service levels. 

Required Skills & Qualifications

• Knowledge: Strong understanding of LTL transportation workflows, freight classes, and DOT regulations.
• Technical Proficiency: Advanced skills in Microsoft Excel and experience with TMS platforms.
• Communication: Ability to professionally liaise with drivers, vendors, and cross-functional internal teams.
• Organization: High level of detail orientation to manage multiple priority shipments in a fast-paced environment.
• Education: Typically a High School Diploma or equivalent; a college degree in Logistics or Business Administration is often preferred.