Architectural Services, Business Development, Compensation and Benefits, Customer Experience, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Customer Support/Service, Detail Oriented, Establish Priorities, Interior Design, Leadership, Multitasking, Order Delivery, Order Management, Problem Solving Skills, Product Development, Project/Program Management, Residential Construction, Resolve Customer Issues, Salesforce.com, Shading, Team Player, Third-Party Logistics (3PL), Time Management, Training Program, Training/Teaching, Warehousing
3PL Project Specialist
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium productsacross categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.
The 3PL Project Specialist is responsible for providing product/service information and problem resolution which meet our standards of excellence in service. This role is the primary point of contact for Showroom and Business Development Specialist teams.
Visual Comfort Offers:
- Work-Life Balance: Monday – Friday, 8:00am – 5:00pm and will vary based on the needs of the business.
- Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
- Paid Time Off: Generous vacation accrual and paid time off policies.
- Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
- Compensation: Competitive compensation plan
- Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
- Insurance: Company-provided life insurance and short-term disability coverage.
- Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
How Success Is Defined:
- Accurately manage 3PL orders, delivery dates, managing backorders, drop ship and returns.
- Follows through with Showroom inquiries, ensuring a high level of customer satisfaction.
- Resolves routine customer issues independently, escalating queries and concerns to director as appropriate.
- Actively participates in training involving our products, systems, and design.
- Manages all DNR and communicates with 3PL on behalf of the showroom regarding scheduling delivery.
- Communicates with BDS/Showrooms and manages 3PL orders status including: DNR, arrival in warehouse and shipment to customer.
- Additional duties as required.
What You Will Bring:
- 3+ years' previous experience in customer service or project management required.
- 4-year college degree preferred; equivalent combination of relevant work experience will also be considered
- Strong aptitude for and proficiency navigating CRM, Order Management systems, and Salesforce strongly preferred.
- Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus.
- Proactive problem solver with experience working in a fast-paced environment.
- Exceptional organizational and time management skills, with a strong attention to detail
- Ability to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency.
- Exhibits professionalism with customers, team members and all levels of leadership
- Must demonstrate maturity in judgement, commitment, dependability and punctuality.
- Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
- Demonstrate exceptional communication across all contact channels, including email and phone.
- Available to work a flexible schedule, if requested.
Compensation Range: $28.00 per hour