3PL Warehouse Manager

About the Role

As Warehouse Manager, you own the floor.

You are responsible for running a safe, accurate, and high-throughput warehouse operation that supports a growing portfolio of cosmetic and beauty clients across multiple fulfillment channels. You lead the team, enforce processes, track performance, and drive continuous improvement every day.

This is a hands-on leadership role. You will be actively present on the floor—guiding execution, solving problems in real time, and building a team that consistently delivers.

You will work closely with operations leadership and coordinate through Slack and ShipHero to keep fulfillment aligned with demand. Success in this role is simple: the right product, to the right place, on time—every time—while building a team and operation that can scale beyond today’s volume.

We are looking for someone who has scaled a warehouse before, understands what “good” looks like, can quickly identify gaps, and has the drive to build what’s missing.

What You Will Do

Run Daily Operations

• Own all warehouse functions end-to-end: inbound receiving, put-away, pick/pack, kitting, labeling, and outbound shipping
• Ensure accurate, on-time fulfillment across DTC, B2B, Amazon (FBA/FBM), and TikTok Shop channels
• Enforce EDI compliance, routing guides, ASNs, carton labeling, and packaging requirements to eliminate chargebacks
• Manage platform-specific fulfillment requirements, including SLAs and compliance standards
• Coordinate daily operations through Slack and ShipHero to align priorities and incoming volume
• Maintain a safe, organized, and audit-ready facility at all times

Lead & Scale the Team

• Lead, coach, and hold accountable a bilingual (English/Spanish) warehouse team
• Proactively plan staffing needs ahead of growth; support recruiting and onboarding
• Build training programs and task certifications to ensure consistent performance
• Manage scheduling, labor allocation, and workforce planning across multiple clients and demand cycles
• Set clear expectations, provide consistent feedback, and foster a culture of accountability and pride
• Communicate clearly and effectively in both English and Spanish

Build & Improve Processes

• Own ShipHero as the system of record; manage inventory, orders, and workflows across all accounts
• Develop and maintain SOPs so operations run consistently, regardless of staffing
• Establish and track KPIs: fill rate, on-time shipment, inventory accuracy, dock-to-stock time, and error rate
• Lead root cause analysis on errors; implement permanent fixes and document improvements
• Drive Lean, Kaizen, and 5S initiatives to eliminate waste and improve efficiency
• Build dashboards and reports; bring data into every operational and leadership discussion
• Continuously improve labor productivity, throughput, and operational performance

Protect Quality & Compliance

• Ensure compliance with GMP standards and FDA cosmetic handling requirements
• Maintain inventory accuracy through cycle counts, reconciliations, and shrinkage control
• Manage lot and batch traceability across all products
• Keep the facility prepared for audits, inspections, and operational reviews

What You Bring

Experience

• 5+ years managing warehouse or fulfillment operations (3PL experience required)
• Proven track record of scaling operations—higher volume, larger teams, stronger processes
• Experience with cosmetic, beauty, personal care, or CPG fulfillment strongly preferred
• Hands-on experience with ShipHero or a comparable WMS platform
• Working knowledge of EDI, routing guides, ASNs, labeling, and chargeback compliance
• Familiarity with Amazon Seller/Vendor Central and TikTok Shop fulfillment
• Experience managing both DTC and B2B fulfillment across multiple clients and SLAs

Skills

• Fully bilingual (English/Spanish)
• Proficient with Slack for team communication
• Strong analytical mindset; able to build reports and drive decisions from data
• Ability to write SOPs and build scalable training programs
• Experience with Lean, Kaizen, or 5S methodologies (Six Sigma a plus)

Mindset

• You build systems that scale—not just processes that work today
• You take initiative and act without waiting to be asked
• You hold yourself and your team to a high standard
• You thrive in fast-paced, high-growth environments
• You follow through and close the loop—every time

Preferred Qualifications

• GMP experience in cosmetics, nutraceuticals, or pharmaceuticals (CM or 3PL environment)
• Forklift certification and OSHA safety knowledge