Job Summary:
We’re looking for a dependable, self-motivated team member to join our overnight team. This role is perfect for someone who enjoys a quieter work environment, takes pride in keeping things running smoothly, and is confident working independently. As the overnight representative of MainStay Suites Chattanooga, you’ll play a key role in guest satisfaction, safety, and preparing the hotel for the day ahead.
What You’ll Do:
- Be the Face of the Hotel Overnight
Welcome late arrivals, assist guests, and ensure a smooth, friendly check-in/check-out experience. - Handle Payments & Night Audit Support
Process guest transactions accurately and assist with end-of-day balancing and reporting. - Maintain a Safe & Secure Environment
Monitor the property, ensure guest safety, and address any concerns calmly and professionally. - Support Guests with Care
Respond promptly to guest needs, questions, or issues during the overnight hours. - Prepare for the Morning Team
Set up the front desk and common areas so the day shift walks into a clean, organized space. - Clean & Maintain the Property
Complete daily and weekly cleaning tasks during your shift, including front desk, lobby, and light housekeeping duties to keep the hotel fresh and guest-ready. - Communicate & Report
Document any incidents, maintenance issues, or guest concerns for management follow-up.
What We’re Looking For:
- Reliable and comfortable working overnight hours
- Self-starter who can work independently with minimal supervision
- Strong attention to detail and organization
- Calm, professional demeanor in all situations
- Customer service or hospitality experience preferred