Job Summary Provide production support by ensuring label printers scan guns and ERP systems are all functioning correctly.
Required Education and Experience Associates degree or equivalent from two-year college or technical school and two to four years related experiencetraining or equivalent combination of education and experience
Must be able to prioritize self-motivate work independently and work in a high pressure situation
Must have a good knowledge of the English language
Must have excellent Customer Service skills
Windows Troubleshooting antivirus security Backup Exec and SQL Server knowledge
Computer proficiency including Microsoft Office Word Excel Outlook PowerPoint and inventory management system CMS
Excellent problem solving communication organization time management and teamwork skills
Knowledge of Customer Specific Requirements
Knowledge of ISO 9001IATF 16949
Essential Functions Provide support to production by ensuring that our ERP system MARS is functioning correctly at all times
Perform account creations for new user accounts
Perform server maintenance as necessary to ensure efficiency
Receive various projects and be able to roll them out onto the floor or to a user efficiently and in a timely manner
Provide label printer and scan gun support to ensure that all are functioning correctly at all times
Work effectively with corporate IT to complete work ticket tasks and other duties as assigned
Perform data backups for the purpose of being able to restore files and folders in case of data loss
Communicate how-to and training instructions to fellow employees
Accomplish basic networking tasks and projects
Perform necessary server maintenance
Provide correct reporting and documentation for various duties and responsibilities
Any other duties or responsibilities assigned by the Regional IT Director
Abide by all Company polices including but not limited to the following Health and Safety Quality and Environmental Systems Human Resources policies and the Martinrea Employee Handbook
Language Skills Ability to read analyse and interpret common scientific and technical journals financial reports and legal documents.
Ability to respond to common inquiries or complaints from customers regulatory agencies or members of the business community.
Ability to write speeches and articles for publication that confirm to prescribed style and format.
Ability to effectively present information to top management public groups andor boards of directors.
Mathematical Skills Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
Ability to compute rate ratio and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to define problems collect data establish facts and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Work Environment 50 Office Environment 50 Plant Floor
PPE Required may be exposed to seasonal weather