3rd Shift Service Order Dispatcher

Job Summary:

The 3rd Shift Call Center Dispatcher provides continuous overnight coverage for the Facilities Call Center supporting Walter Reed National Military Medical Center. This role ensures all incoming service requests, and facility issues are logged, prioritized, and dispatched with accuracy and urgency to maintain safe, uninterrupted operations in a mission critical military healthcare environment.

Key Responsibilities

• Receive, document, and prioritize all incoming calls, and service requests.
• Dispatch technicians and escalate issues based on severity, impact, and established protocols.
• Ensure accurate and timely entry of all requests into the CMMS (Maximo preferred).
• Coordinate with DDC/EMCS monitoring personnel when required.
• Identify urgent issues and escalate immediately to on‑call leadership.
• Provide clear, professional communication with technicians, supervisors, and government stakeholders.
• Maintain accurate shift logs, incident notes, and turnover documentation.
• Ensure all information is complete, audit‑ready, and compliant with contract requirements.
• Maintain consistent attendance and punctuality to support 24/7/365 operations.
• Follow all shift coverage protocols, including call‑out procedures and documentation requirements.
• Support seamless shift transitions through thorough handoff communication.
• Experience in call center operations, dispatching, facilities support, or similar roles.
• Strong communication skills with the ability to remain calm and professional under pressure.
• Ability to multitask, prioritize, and manage high‑volume or high‑urgency situations.
• Proficiency with computers, CMMS platforms, and basic administrative tools.
• Reliable attendance and commitment to overnight shift requirements.

Preferred Qualifications

• Experience supporting military, federal, or healthcare environments.
• Familiarity with Maximo or similar CMMS systems.
• Understanding of facility operations, maintenance terminology, or emergency response workflows.

Disclaimer:

CBRE Government and Defense is thrilled at the opportunity for you to apply to one of our roles. The rate for this position is $27.78. This position may also be eligible for a wide range of benefits based on applicable bargaining unit agreements.

This description is not intended to be an “all inclusive” list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job. 

THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN CBRE GOVERNMENT & DEFENSE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH CBRE GOVERNMENT & DEFENSE SERVICES.