4-Square Ranch Customer & VIP Experience Lead

4-Square Ranch Customer & VIP Experience Lead

Summary

The 4-Square Ranch Customer & VIP Experience Lead owns the design and execution of high-value customer experience and engagement initiatives that showcase products and strengthen relationships with high-value retail partners. Serves as the central integrator across R&D, Marketing, and Operations and external partners translate business objectives into seamless, differentiated stakeholder experiences. Independently manages complex, multi-stakeholder events, with impact reflected in strengthened partner relationships and improved stakeholder engagement outcomes.

Site Integration & Onboarding

• Lead onboarding execution across stakeholders by aligning schedules, training, and logistics (e.g., site readiness, access, tours, and key introductions) for a consistent experience
• Serve as a central connector for onboarding experience-partnering with managers, HR, and functional teams to streamline handoffs, track onboarding progress, and ensure a cohesive, high-quality new hire experience
• Align priorities across R&D, Marketing, and Operations
• Facilitate cross-functional planning routines, leadership reviews, and coordination forums
• Identify and proactively resolve cross-functional dependencies and bottlenecks
• Maintain visibility to all site activities, milestones, and engagements to coordination and readiness

Customer & VIP Experience Leadership

• Own end-to-end planning and delivery of VIP visits, customer engagements, strategic partner experiences and executive events that support business objectives and strengthen stakeholder relationships
• Partner with business leaders to shape agendas, messaging, experience flow, and engagement strategy based on audience, purpose, and desired outcomes
• Lead run-of-show documentation, logistics plans, and stakeholder communications, vendor coordination and hospitality partners
• Coordinate travel, accommodations, and curated experiences
• Exercise independent judgment to resolve escalations, adapt plans in real time, and balance competing stakeholder needs aligned to brand and experience expectations
• Partner with the WinField United Innovation Center Coordinator for joint stakeholder and customer engagement opportunities

Site Operations & Experience Management

• Own and maintain a single, integrated site calendar
• Ensure site readiness (facilities, AV/technology, logistics, and visitor preparation)
• Serve as the primary onsite coordination point of contact
• Partner with Operations and IT to maintain a functional and professional environment
• Support budget tracking, planning, and operational documentation

Culture, Engagement & Continuous Improvement

• Support internal events, employee engagement, and culture-building initiatives
• Reinforce a collaborative, high-performing site culture aligned to company values
• Identify opportunities to improve processes, coordination, and tools
• Develop SOPs and playbooks to improve scalability and consistency.

Job Responsibilities

• Individual contributor role with no direct reports; provides informal leadership and leads through influence across site stakeholders and cross-functional partners.
• High-visibility customer-facing role accountable for multiple concurrent site priorities and high-impact engagements that effect customer perception, executive experience, brand reputation and business relationship outcomes.
• Requires independent judgment, real-time decision-making, and strong executive presence to manage complex logistics, resolve issues, align stakeholders, and maintain a premium experience in a fast-paced, ambiguous environment.

Required Qualifications:

• Bachelor's degree in business, operations, marketing, hospitality, or related field (or equivalent experience)
• 5+ years of experience in event coordination, site operations, program management, or cross-functional support
• Demonstrated ability to independently manage complex schedules, high-profile engagements, and stakeholder interactions without formal authority
• Strong communication skills with ability to engage leadership, customers, and internal teams
• High attention to detail with strong organizational, problem solving, prioritization, and real-time decision-making skills
• Ability to work independently in a fast-paced, ambiguous environment while maintaining confidentiality, composure and customer focus
• Proficiency with Microsoft Office and collaboration tools

Preferred Qualifications

• Experience designing and delivering premium customer or VIP stakeholder engagements
• Background in hospitality, event management, customer experience, marketing activation or premium service environments
• Experience in R&D, agricultural, innovation-based, or customer demonstration settings
• Familiarity with event platforms and project tracking systems
• Strong relationship-building and influencing skills without formal authority

Compensation

• Base salary is dependent upon experience/tenure and generally ranges between: $81,200 - $121,800
• Annual Variable Pay Target: 10%
• In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O'Lakes and our global entities support diversity in employment practices.

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If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.