The Yogurt Mountain Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.
Greet all guests in a smiling, friendly manner, and provide a fast and friendly guest experience
Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
Maintain a clean and stocked yogurt and seating area
Assist other team members with shift duties and store procedures
Must comply and ensure compliance of Food and Safety requirements
Responsible for supervision of team members and checklist execution during assigned shifts
Provide follow-up to the Yogurt Mountain Store Manager on Team Member performance
Assists in training and development of new and existing Team Members
Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Store Manager
Responsible for all cash transactions
Must be able to work a flexible schedule, up to 40 hours per week
Operational Responsibilities
Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
Monitor the quality of the products served, as well as the quality of customer service
Maintain store standards to comply with policies, directives, and local Health Department codes
Ensure that all customers are greeted, invited back, and satisfied with their purchases
Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily
Qualifications and Education Requirements
18 years of age or older
Positive background check
Excellent leadership, supervisory, communication, and organizational skills
Proven ability to train, develop and motivate associates
Professional appearance
Management experience in food service industry a plus
Physical and Environmental Requirements
Standing for up to 8 - 10 hours
Lifting up to 40 pounds with or without assistance