4010 YOMO Lead

Yogurt Mountain is seeking a dependable and customer-focused Shift Lead to oversee daily store operations and support a positive guest experience. The Shift Lead assists with supervising team members, maintaining food safety and cleanliness standards, and ensuring smooth operations during each shift.

Responsibilities

• Lead and motivate team members during assigned shifts.
• Deliver outstanding customer service and resolve guest concerns professionally.
• Open and close the store, including cash handling and register reconciliation.
• Train, coach, and support new and existing employees.
• Assign tasks and ensure team members complete duties efficiently.
• Maintain clean, organized, and fully stocked self-serve yogurt and toppings stations.
• Monitor inventory and notify management of supply needs.
• Ensure compliance with food safety, sanitation, and company policies.
• Assist with scheduling, shift coverage, and daily operations.
• Help achieve sales goals by promoting products and maintaining a welcoming store environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, food service, or customer service experience required.
• Prior leadership or supervisory experience preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Basic math and cash-handling skills.
• Ability to stand for extended periods and lift up to 25 pounds.
• Flexible availability, including evenings, weekends, and holidays.