Cocktail Server

Pay Range: Starting from USD $5.25/Hr. Job Description:

JOB DESCRIPTION
JOB TITLE: COCKTAIL SERVER
DEPARTMENT: FOOD & BEVERAGE
REPORTS TO: OUTLET/RESTAURANT MANAGER
WORKSPACE DESIGNATION: (ON-SITE/HYBRID/REMOTE)
LAST UPDATED: 03/01/2025
WORKSITE LOCATION:
POSITION SUMMARY:
THIS POSITION PROVIDES EXCELLENT SERVICE OF BEVERAGE AND/OR FOOD TO INCLUDE THE ORDER-TAKING
AND DELIVERY OF ANY BEVERAGE AND/OR FOOD ITEMS. THIS TASK IS TO BE HANDLED IN A FRIENDLY,
COURTEOUS, HELPFUL, TIMELY AND PROFESSIONAL MANNER RESULTING IN A VERY HIGH LEVEL OF GUEST
SATISFACTION. THIS POSITION REPRESENTS THE RESTAURANT AND HOTEL IN MAINTAINING EXISTING
BUSINESS RELATIONSHIPS AND WORKS DIRECTLY WITH ALL HOTEL DEPARTMENTS IN COORDINATING
GROUPS, EVENTS, HOTEL FOOD AND BEVERAGE SERVICE IN ALL OUTLETS.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
THE POSITION REQUIRES THE ABILITY TO PERFORM THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR
WITHOUT REASONABLE ACCOMMODATION:
• CHECK AND STOCK STATIONS BEFORE, DURING AND AFTER SHIFT FOR PROPER SET-UP AND
CLEANLINESS.
• GREETS GUESTS IN A FRIENDLY AND COURTEOUS MANNER AND EXPLAINS ALL SPECIALS,
PROMOTIONS
• AND SNACKS.
• TAKES ORDERS, RECITING SELECTION OF ALL CALL AND PREMIUM BRANDS AS REQUESTED;
• REQUIRES MEMORIZATION OF ALL AVAILABLE DRINKS.
• RECORD THE DETAILS OF THE ORDER FROM THE GUESTS, REPEATING THE ORDER TO THE GUEST TO
CHECK
• FOR ACCURACY.
• ACCURATELY INPUT THE ORDER INTO THE POINT OF SALE COMPUTER TO INFORM THE BARTENDER
OF
• THE ORDER BEING PLACED.
• RETRIEVE ORDERS FROM BARTENDER, CONFIRM ITS ACCURACY AND DELIVER TO GUEST ALONG
WITH
• APPROPRIATE CONDIMENTS.
• ABIDE BY ALL STATE, FEDERAL AND CORPORATE LIQUOR REGULATIONS PERTAINING TO SERVING
• ALCOHOLIC BEVERAGESTO MINORS AND INTOXICATED GUESTS.
• REPLENISH BEVERAGES AS NECESSARY AND CHECK WITH GUESTS FOR OVERALL SATISFACTION.
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• MARKET AND SERVE UPON REQUEST ANY FOOD OR DESSERT ITEMS OR SPECIALTY TEA OR COFFEE
SERVICES.
• ASCERTAIN GUEST SATISFACTION AND PRESENT CHECK. PROCESS CHECK PER HOTEL PROCEDURES.
• INPUTS ORDERS INTO A REGISTER AT THE POINT OF SALE AND CREATES A CHECK FOR EACH GUEST
TO
• MAINTAIN AN ACCOUNTABILITY OF ALL FOOD AND BEVERAGESSERVED.
• RECEIVES CASH FROM GUESTS, MAKES ANY CHANGE NEEDED, VERIFIES VALIDITY OF CHARGES,
• RECORDS CHARGES, AND INSURES VOUCHERS ARE PROPERLY EXECUTED, TO BALANCE ALL MONIES.
• THANK THE GUEST AND CORDIALLY INVITES THEM TO RETURN.
• LOCKS UP AND STORES ALL PERTINENT BEVERAGES, FOOD AND OTHER EQUIPMENT ITEMS,
DEPOSITS CASH
• DROPS AND SECURES BANK.
• RESPONSIBLE FOR ENSURING THAT ALL WORK STATIONS COMPLY WITH SANITATION AND SAFETY
STANDARDSFOR
• GUESTS AND TEAM MEMBERS.
• RESPONSIBLE FOR ENSURING THAT ALL EQUIPMENT IS IN WORKING ORDER.
• VISUALLY INSPECTS AND TAKES CORRECTIVE ACTION TO ENSURE THAT FACILITIES IN THE SERVICE
AREAS LOOK
• APPEALING AND ATTRACTIVE TO GUESTS.
• RESPONSIBLE FOR ENSURING COMPLIANCE WITH ALL POLICIES AND PROCEDURESTHAT RELATE TO
THE
• RESTAURANT AND BAR AS WELL AS ALL LOCAL, STATE AND FEDERAL LAWS AND REGULATIONS.
• PERFORM ANY GENERAL CLEANING TASKS USING STANDARD HOTEL CLEANING PRODUCTS AS
ASSIGNED BY
• SUPERVISOR TO ADHERE TO HEALTH STANDARDS.
• CLEARING AND RESETTING THE TABLES.
• ALL OTHER DUTIES AS ASSIGNED BY MANAGEMENT.
OTHER DUTIES
PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING
OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES,
RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.
REQUIRED SKILLS / ABILITIES:
THE INDIVIDUAL HOLDING THIS POSITION MUST POSSESS THE FOLLOWING KNOWLEDGE,SKILLS AND
ABILITIES:
• KNOWLEDGE OF THE APPROPRIATE TABLE SETTINGS, SERVICE WARE AND MENU ITEMS.
• MUST HAVE A COMPREHENSIVE KNOWLEDGE OF FOOD AND BEVERAGE PREPARATION AND SERVICE
STANDARDS,
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• GUEST RELATIONS AND ETIQUETTE.
• BASIC MATHEMATICAL SKILLS AND CONSIDERABLE SKILL IN THE USE OF A CALCULATOR TO PREPARE
MODERATELY COMPLEX MATHEMATICAL CALCULATIONS WITHOUT ERROR.
• ABILITY TO LISTEN EFFECTIVELY AND TO SPEAK ENGLISH CLEARLY TO COMMUNICATE WITH
CUSTOMERS AND TEAM MEMBERS.
• LICENSES OR CERTIFICATES-ABILITY TO OBTAIN ANY GOVERNMENT-REQUIRED LICENSES OR
CERTIFICATES. FOR EXAMPLE: WASHINGTON HEALTH CARD; OREGON LIQUOR SERVICE PERMIT,
ALCOHOL SERVICE CERTIFICATION, FOOD HANDLERS PERMIT, ETC.
• ALL TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE (SPECIFIC
STANDARDS AVAILABLE).
IN ADDITION TO PERFORMANCE OF THE ESSENTIAL FUNCTION, THIS POSITION MAY BE REQUIRED TO
PERFORM A COMBINATION OF THE FOLLOWING SUPPORTIVE FUNCTIONS, WITH THE PERCENTAGE OF TIME
PERFORMING EACH FUNCTION TO BE SOLELY DETERMINED BY THE SUPERVISOR BASED UPON THE
REQUIREMENTS OF THE HOTEL.
• PERFORM ALL ASSIGNED SIDE WORK TO INCLUDE REPLENISHING CONDIMENTS AND RESTOCKING
SIDE STANDS.
• PERFORM OTHER DUTIES AS REQUESTED,SUCH AS ANSWERING TELEPHONE AND TAKING AND
DELIVERY OF ROOM SERVICE ORDERS, HANDLE SPECIAL GUEST REQUESTS, AND GREET AND SEAT
GUESTS PER SERVICE GUIDELINES.
• PERFORM OTHER DUTIES AS REQUESTED BY MANAGEMENT.
• AT ALL TIMES PROJECTS A FAVORABLE IMAGE OF THE HOTEL GROUP AND HOTEL.
DESIRED SOFTWARE PROFICIENCIES: NONE
SUPERVISORY RESPONSIBILITIES: NONE
EDUCATION / EXPERIENCE:
• 1+ YEAR’S BARTENDING EXPERIENCE, AND/OR 1+ YEARS FOOD AND BEVERAGE EXPERIENCE
PREFERRED.
• PRIOR HOSPITALITY EXPERIENCE PREFERRED.
• PROOF OF AUTHORIZATION/ELIGIBILITY TO WORK IN THE UNITED STATES.
• HIGH SCHOOL DIPLOMA OR EQUIVALENT.
PHYSICAL REQUIREMENTS:
THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE
CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE
ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES:
• MUST HAVE A COMPREHENSIVE KNOWLEDGE OF FOOD AND BEVERAGE PREPARATION AND SERVICE
OF VARIOUS ALCOHOLIC BEVERAGES.
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• BASIC MATHEMATICAL SKILLS NECESSARY TO OPERATE A CASH REGISTER MAKE CHANGE, TOTAL
GUEST CHECKS, COUNT TOTAL BANK, PREPARE CASH DROPS, TOTAL ALL OTHER CHARGES, AND
UNDERSTAND PORTION SIZES.
• SUFFICIENT MANUAL DEXTERITY IN HANDS TO USE A KNIFE TO CUT BREADS, PICK UP GLASSWARE
AND SERVING ITEMS, SCOOP ICE AND REACH OVERHEAD TO RETRIEVE STOCK.
• KNOWLEDGE OF THE APPROPRIATE TABLE SETTINGS, SERVICE WARE AND MENU ITEMS.
• ABILITY TO TRANSPORT LARGE TRAYS WEIGHING UP TO 40 LBS. THROUGH A CROWDED ROOM ON A
CONTINUOUS BASIS THROUGHOUT SHIFT.
• ABILITY TO READ, SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE TO COMMUNICATE WITH
GUESTS AND TAKE ORDERS.
• ABILITY TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS.
• ABILITY TO OPERATE A KEYBOARD AND POINT OF SALE PROCEDURES TO PRE-CHECK AN ORDER AND
CLOSE OUT A CHECK.
• ABILITY TO WORK, STAND AND WORK IN CONFINED SPACES FOR LONG PERIODS OF TIME.
• PERFORM ALL DUTIES AND RESPONSIBILITIES IN A TIMELY AND EFFICIENT MANNER IN ACCORDANCE
WITH ESTABLISHED COMPANY POLICIES AND PROCEDURES.
• THIS POSITION IS OCCASIONALLY REQUIRED TO SIT, STAND, REACH, LIFT, BEND, KNEEL, STOOP,
CLIMB, PUSH AND PULL ITEMS WEIGHING 50 POUNDS OR LESS. THE POSITION REQUIRES MANUAL
DEXTERITY; AUDITORY AND VISUAL SKILLS; AND THE ABILITY TO FOLLOW WRITTEN AND ORAL
INSTRUCTIONS AND PROCEDURES.
• OSHA LAWS REQUIRE THE USE OF PERSONAL PROTECTIVE EQUIPMENT (PPE) WHEN PERFORMING
WORK DUTIES THAT HAVE THE POTENTIAL OF RISK TO YOUR HEALTH OR SAFETY.