42227 Automotive Service Advisor

Keene Dodge Chrysler Jeep Ram is seeking an experienced Service Advisor to join our growing service department in Jarrettsville, MD. 

Dealership Benefits:

• Competitive wages
• Medical, dental & vision insurance
• Short & long-term disability insurance
• Professional working environment
• Paid vacations & holidays
• 401(k)

What you’ll do:

The Service Advisor | Service Writer is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers' experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

Responsibilities:

• Consult and interpret customer needs for the mechanics
• Serve as the primary point of contact for all automotive service and repair matters
• Prioritize required services, and be prepared to provide options upon request
• Keep customer informed on completion times, service expenses, and possible changes
• Ensure customer has a positive dealership experience by providing the highest level of customer service
• Know the product well enough to answer characteristic and operational questions regarding the customers’ vehicle

Qualifications:

• Prior automotive dealership Service Advisor experience highly preferred 
• Chrysler experience a huge plus 
• Client facing customer service or sales experience required 
• Must have computer proficiency 
• Valid driver's license 
• All applicants must be authorized to work in the USA and must be able to pass pre-employment requirements including drug test and background screen 

Apply today and become a member of the Keene Dodge Chrysler Jeep Ram service team!