Associates are eligible for a wide selection of benefits (dependent upon position) including:
Medical Insurance
Health Spending Account (HSA) with company match
Paid Time Off
Pre-Tax & Roth 401(k) plan with company match
Flexible Scheduling
Dental and Vision Insurance
Life and AD&D Insurance
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Company Paid Short-term & Long-term disability
Paid Volunteer Time Off
Flexible Spending Accounts
Tuition reimbursement & company-paid training programs
Job Responsibilities
25% Communication: Provide engaging and friendly member service. Deliver established 5-hour pre-licensing curriculum to students in a classroom or virtual setting. Give clear, thorough instructions to students to ensure understanding of curriculum. Give feedback to students on course progress. Provide teaching availability to admin staff.
25% Customer Service:Understand AAA products and services to ensure quality customer service. Resolve customer concerns using problem solving skills. Demonstrate AAA Core Values in every customer interaction.
25% Job Knowledge:Effectively utilize AAA systems, following established policies and guidelines. Understand and utilize established driving curriculum and training techniques. Keep informed of traffic safety and DMV regulations
25% Operations:Plan, prepare and teach established curriculum to students. Encourage student involvement during class time. Responsible for class administration, including the collection of required DMV forms, and distribution of course materials, completion certificates, and student sign-in sheets. Ensure that student course completion certificates are accurate and neat. Must be able to use PowerPoint format to conduct class.
Job Specific Requirements
Must be able to pass a Club and DMV background check.
General knowledge of existing AAA Driver Programs.
Extensive knowledge of traffic safety/traffic laws.
Ability to effectively teach curriculum and gain understanding from students.
Strong verbal and writing skills required.
Ability to effectively interact with members and customers.
Available to conduct 2-4 classes per month
Communicate availability for class assignments at least on a monthly basis.
Valid MV-524 Certificate with classroom endorsement issued by the Department of Motor Vehicles is required.
Physical Requirements
Must be able to sit for extended periods and have full range of motion allowing you to bend neck in downward position, bend and twist at the waist
Must be able to differentiate between colors
Must be able to lift, push, pull a maximum of 50 pounds (Tires, Batteries for Instruction)
This position does not offer visa sponsorship now or in the future.
Numbers & Facts
Location
Williamsville, New York
Website
https://westerncentralny.aaa.com/careers.html
Skills
Accidental Death and Dismemberment (AD&D)unmatched
Background Investigationunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Device Driversunmatched
Flexible Spending Accountsunmatched
Health Insuranceunmatched
Insuranceunmatched
Licensingunmatched
Microsoft PowerPointunmatched
Operations Planningunmatched
Policy Developmentunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Regulationsunmatched
Resolve Customer Issuesunmatched
Training Programunmatched
Training/Teachingunmatched
Training/Teaching Curriculumunmatched
Tuition Reimbursementunmatched
Vision Planunmatched
Writing Skillsunmatched
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