5100PB1-03 Customer Experience Associate

Army National Guard

Phoenix, AZ

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JOB DETAILS

SKILLS

Communication Skills, Computer Skills, Customer Experience, Customer Support/Service, Detail Oriented, Microsoft Exchange Server, Public Transport, Resolve Customer Issues, United States Department of Defense (DoD)

LOCATION

Phoenix, AZ

POSTED

3 days ago

Job DescriptionAs a Customer Experience Associate at the Express, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.So, what can you expect as a Customer Experience Associate - Express at the Exchange?* Greet every customer with eye contact and smile in your authentic way* Acknowledge every waiting customer as soon as they arrive to the Express to let them know you'll be right with them* Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer* Ensure customers have an extraordinary experience while shopping* Complete transactions accurately and efficiently while engaging customers in appropriate conversationWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!Job Qualifications* Able to learn and adapt to current technology needs* Able to think quickly on the spot to answer customer questions* Able to take initiative* Able to share brand knowledgeAdditional Qualifications/Requirements:* Excellent attention to detail* Willing to cross-train and work in other areas of the store, as needed* Must possess a welcoming and helpful attitude toward customers and other team members* Excellent communication skills* Basic computer skills* Previous Convenience Store/Gas Station experience preferred

About the Company

Army National Guard

The Army National Guard

With more than 380 years of service, the Army National Guard is the largest reserve component, as well as the oldest branch of the U.S. military. In this branch of the Armed Services, you will serve part-time in your own community, where you can be called upon to respond to domestic emergencies and natural disasters. The Army National Guard also can be called up to defend our nation overseas.

We provide our members with college tuition assistance and offer attractive benefits on top of paid training in all of our career fields, which enhances your marketability in the civilian workforce. The Army National Guard has more than 343,000 members and has career opportunities in every State, the District of Columbia, Guam, Puerto Rico, and the U.S. Virgin Islands. Visit our website at nationalguard.com for more information.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Government and Military

FOUNDED

1636

WEBSITE

https://www.nationalguard.com/

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