511 Operator

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies.

What you will be doing:

Monitor Partner Agency Traveler Information Sources and other identified sources/feedsCollect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performanceVerify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframeCoordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to usersCoordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergenciesCoordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failuresConduct notifications per escalation procedures in the event of High Profile incidentsPerform periodic system checks of the 511 website, 511 phone, and other dissemination channelsPerform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving timesPerform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hoursDocument system deficiencies, failures and anomalies and make notifications in accordance with SOPSupport emergency operations, including after-hours support of High Profile incidentsMaintain skills proficiency in MTC 511 operationsMaintain skills proficiency in Express Lanes operations adequately to support augmentation needsParticipate in training needed for existing and new systems as they come online

What you need to be successful in this role:

High School Diploma or GEDComputer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)Clear and proper oral and written communicationExperience supervising others in high-stress work environmentsAbility and willingness to work rotating shiftsAbility and willingness to work as designated Essential PersonnelAbility and willingness to support as augmented staff to the Express Lanes Operations Center

#LI-ONSITE#511operationsoperator

Iteris anticipates paying a rate of $29.97.