511 Operator [Oakland]

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies. What you will be doing in this position:

Monitor Partner Agency Traveler Information Sources and other identified sources/feeds.Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance.Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe.Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users.Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies.Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures.Conduct notifications per escalation procedures in the event of High Profile incidents.Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels.Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times.Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours.Document system deficiencies, failures and anomalies and make notifications in accordance with SOP.Support emergency operations, including after-hours support of High Profile incidents.Maintain skills proficiency in MTC 511 operations.Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs.Participate in training needed for existing and new systems as they come online.

What you need to be successful in this position:

High School Diploma or GEDComputer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)Clear and proper oral and written communicationExperience supervising others in high-stress work environmentsAbility and willingness to work rotating shiftsAbility and willingness to work as designated Essential PersonnelAbility and willingness to support as augmented staff to the Express Lanes Operations Center

Iteris anticipates paying $29.24 for this role.

#LI-HYBRID