Front Office Lead

FRONTOFFICELEADJOBANNOUNCEMENTSantaCruzCommunityHealth(SCCH)isamulti-site,FederallyQualifiedHealthCenter(FQHC)servingSantaCruzCountyresidents.SCCHbeganasawomenshealthcollectivein1974withthemissiontoimprovethehealthofourpatientsandthecommunityandadvocatethefeministgoalsofsocial,political,andeconomicequality.Now,50yearslater,weservethatsamemissionatourthreeclinicsites:theSantaCruzWomensHealthCenterindowntownSantaCruzservingwomenandchildren;theLiveOakHealthCenterservingeveryone;andtheSantaCruzMountainHealthCenterprovidingappropriateandexpandedaccesstocareforourpatientsintheSanLorenzoValley.Drivenbyourcommitmenttohealthcareasahumanright,SCCHisaleadingnon-profitproviderofferingcomprehensivehealthservicestoourpatients,regardlessoftheirabilitytopay.Wehavebeenrecognizedinthecommunityasaleaderindeliveringhigh-quality,innovativecare,andweareactiveinlocal,state,andnationaladvocacyworkthatempowersourpatientsandcommunitytobehealthy,happy,andsuccessful.SCCHhasadiversepatientpopulationandanengagingandfriendlyworkenvironment.Ourcaringandcommittedstaffworksasateamtofulfillourmissionsothatallourpatientshaveaccesstoquality,whole-personhealthcare.POSITIONSUMMARY:TheFrontOfficeLeadpositionisinvolvedwithallaspectsoftheday-to-dayoperationsofthemedicalreceptionareasofSantaCruzCommunityHealth(SCCH).Thispositionworkscloselywiththemedical,behavioralhealth,operational,andbillingteamstoensureapositivepatientexperience,includingaccurateandefficientinsuranceverification,patientpaymentcollectionsandprogrameligibilityforallSCCHpatients.Thispositionrequiresgoodcustomerserviceskills,organizationalskills,andtimemanagementskills,aswellasgoodattentiontodetail.Classification:Full-Time,Hourly,Non-ExemptLocation:LiveOakHealthCenterReportsto:ClinicManagerHours:Varies;Evening/Saturdayshifts;mayworkonweekendLanguage:BilingualEnglish/SpanishPreferredPayRange:$25.55-$28.85perhour,DOE.Plus$0.50/hourbilingualdifferentialSpanish/English.QUALIFICATIONS:Minimumqualifications:•1to2years'experienceinacommunityhealthcaresetting.•Experienceworkinginahighlyservice-orientedorganization.PreferredQualification:•BilingualinEnglishandSpanishstronglypreferred.•Experienceworkingwithunder-resourcedpopulations.Skills&Knowledge:•Knowledgeofstandardhealthcarepracticepoliciesandprocedures.•ExperienceworkingoncomputersandknowledgeofMicrosoftOfficesoftwareproducts.•AbilitytoworkwithpracticemanagementandEHRsystems.•Knowledgeofhealthinsuranceplansandassociatedfederalandstateassistanceprograms.•Knowledgeofhealthcareterminology,procedures,andpractice.•KnowledgeofHIPAAregulations.Excellentverbalandwrittencommunicationskills.•Abilitytoworkindependentlyandtousegoodjudgment.Abilitytoworkeffectivelyandharmoniouslywithco-workers.COREJOBRESPONSBILITIES:ESSENTIALFUNCTIONSINCLUDEBUTARENOTLIMITEDTO:•Providesleadershiptothefrontoffice;supportsthepatientcareteam.•Greetingspatientsandcommunitymembersarriving,answersquestionsaboutthesite,receivesdeliveriesandsite-relatedphonecalls.•Applynewandupdatedpoliciesandprocedurestoday-to-dayworkflows.•Assistancewithtrainingandorientationofnewhirestoteam.•Ensuresthatfrontofficehastheresources,toolsandtrainingtoperformduties.•ProvidesClinicManagerwithinformationaboutsiteandrequestsnecessarytrainingandworkflowimprovements.•SupportsADPprocessesandmakesrecommendationsrelatedtoschedulemanagement,asneeded.•Performsfrontofficeassistantdutiesandinsuranceverificationspecialistdutieswhenneeded.•Utilizesinsuranceportalsforverificationofinsuranceeligibility,scrubsschedulesforerrorsandreportsrecurrenterrorstoClinicManager.•Respondstosite-specificpatientconcernswithClinicManager;helpstoimprovepatientsatisfaction.•AssistsClinicManagersandSODwithmonthlysitemeetingpreparation.•Ensuresthatthefrontofficeworkswithsitepatientcareteamtomeetthegoalsandobjectivesforoptimalpatientflow/accessandscheduling.•Participatesinthedesignandimplementationofnewworkflows.•Attendsmeetingsandtraining.•EnsuresprotectionofindividuallyidentifiablehealthinformationbyHIPAAregulations.GENERALJOBPERFORMANCESTANDARDS:KNOWLEDGEOFWORK-Possesandutilizesknowledgeofthejobwhichisessentialtoperformthespecificfunctionsandrelatedwork.QUANTITYOFWORK-Accomplishesanappropriatevolumeofsatisfactoryworkundernormalconditions.Abilitytoproduceresults.QUALITYOFWORK-Consistentlydemonstratesaccuracy,thoroughness,neatnessanddependabilitytoproduceworkwithinacceptablestandards.TIMELINESS-Completesassignmentsonoraheadofschedule.ABILITYTOLEARNNEWDUTIES-Interprets,learnsandrespondstoinstructionsfornewsituations,proceduresormethods.JUDGEMENTANDCOMMONSENSE-Decisions/actionsaresound,includingsafetyawareness.COOPERATION-Willingtoworkwithotherstowardcommongoals.COMMUNICATIONS-Demonstratesrelevanceandclarityofwrittenandoralexpression.Effectivenessinexchangingideasandinformation.INITIATIVE-Abilitytooriginate,developorcreatenewideasortakestepstogetthingsdone.PROBLEMSOLVING-Identifiesandevaluatesalternatesolutionsandselectionofthemostappropriatecourseofaction.ATTENDANCEANDPUNCTUALITY-Showsdailyabilitytobeatworkatscheduledtime,includingbeingpreparedtoworkontimeafterbreaks,mealperiods,andotherauthorizedabsencesfromwork.BENEFITSTHATSUPPORTYOU:Weofferacompetitiveandcomprehensivebenefitspackagetosupportemployeewell-beingandwork-lifebalance.Benefitsareavailabletoemployeesworking20ormorehoursperweek,andinclude:•Employer-subsidizedmedical,dental,vision,andlifeinsurance•Optionalcoverage:petinsuranceandothersupplementalplans•Coveragebeginsthefirstofthemonthafter30daysofemployment•Paidtimeoffandholidaysstartingondayone•401(k)planwith2%automaticenrollmentand2%employermatch•Wellnessreimbursementandtelecommutingstipend(asapplicable)•Licenseandcertificationfeereimbursement(asapplicable)InternalStaff:Internalstaffwhotransitionintothispositionwillretaintheircurrentbenefits,tenure,PTOaccruals,andretirementmatchingasapplicable,withnolapseincoverageSantaCruzCommunityHealthisanEqualOpportunityEmployer(W/M/V/D).