Required Skills/Experience
At least six (6) years of the General Experience must have been performing professional information technology work in the following areas:
- Experience with maintaining physical server hardware (parts replacement / working with server vendor support) – Experience with Dell hardware preferred
- Experience with maintaining a SAN / NAS environment (parts replacement / working with server vendor support) – Experience with EMC products preferred
- Experience with SAN fabric troubleshooting & support (Experience with Brocade brand hardware preferred)
- Working experience with applications support & maintenance (installation of version upgrades, patches, command line level knowledge is required)
- Experience with PowerShell scripts
- Experience working in Firewalled environments
- Knowledge of working in a Virtual Server environments preferred
- Working knowledge of Networking concepts - Layer 3 vs Layer 2, routers, switches, Virtual LANs (VLANs), Network Address Translation (NAT) etc. required
- Working knowledge of Network Load Balancing concepts (experience with F5 brand hardware / configurations / concepts a plus)
- Experience with Microsoft Hyper-V clustered servers / Virtual Machine Manager very desirable
- Knowledge and experience in supporting remote access solution like VPN is desirable
- Knowledge of High-Availability environment including Failover Clusters is desirable
- Knowledge of Microsoft SharePoint 2010/2013/2019 is a plus
- Knowledge of entering incident/service requests in Microsoft System Center Service Manager and Footprints as they occur and following through to getting it to resolution
- Experience with Active Directory and managing multiple domains and OUs
- Experience with applications using Microsoft SQL Server & use of SQL Management Studio
- Knowledge of IBM Rational Suite (Jazz) is a plus
- Strong communication and documentation skills
Skills | | Active Directory | | Experience with Active Directory and managing multiple domains and OUs | | Proficient | | | | No |
| Skills | | Applications support & maintenance | | Working experience with applications support & maintenance (installation of version upgrades, patches, command line level knowledge is required) | | Proficient | | | | Yes |
| Skills | | Communication skills both verbal and written | | | | | | | | No |
| Skills | | Firewall environments | | Experience working in Firewalled environments | | Proficient | | | | No |
| Skills | | High-Availability environment | | Knowledge of High-Availability environment including Failover Clusters is desirable | | Proficient | | | | No |
| Skills | | Hyper-V clustered servers / Virtual MM | | Experience with Microsoft Hyper-V clustered servers / Virtual Machine Manager very desirable | | Proficient | | | | No |
| Skills | | IBM Rational Suite (Jazz) | | Knowledge of IBM Rational Suite (Jazz) is a plus | | Proficient | | | | No |
| Skills | | Microsoft SharePoint 2010/2013/2019 | | Knowledge of Microsoft SharePoint 2010/2013/2019 is a plus | | Proficient | | | | No |
| Skills | | Microsoft SQL Server | | Experience with applications using Microsoft SQL Server & use of SQL Management Studio | | Proficient | | | | No |
| Skills | | Microsoft System Center Service Manager | | Knowledge of entering incident/service requests in Microsoft System Center Service Manager and Footprints as they occur and following through to getting it to resolution | | Proficient | | | | No |
| Skills | | Network Load Balancing concepts | | Working knowledge of Network Load Balancing concepts (experience with F5 brand hardware / configurations / concepts a plus) | | Proficient | | | | No |
| Skills | | Networking concepts | | Working knowledge of Networking concepts - Layer 3 vs Layer 2, routers, switches, Virtual LANs (VLANs), Network Address Translation (NAT) etc. required | | Proficient | | | | Yes |
| Skills | | Physical Server Hardware | | Experience with maintaining physical server hardware (parts replacement / working with server vendor support) – Experience with Dell hardware preferred | | Proficient | | | | No |
| Skills | | PowerShell | | Experience with PowerShell scripts | | Proficient | | | | No |
| Skills | | Remote access solution like VPN | | Knowledge and experience in supporting remote access solution like VPN is desirable | | Proficient | | | | No |
| Skills | | SAN / NAS environment | | Experience with maintaining a SAN / NAS environment (parts replacement / working with server vendor support) – Experience with EMC products preferred | | Proficient | | | | No |
| Skills | | SAN fabric troubleshooting & support | | Experience with SAN fabric troubleshooting & support (Experience with Brocade brand hardware preferred) | | Proficient | | | | No |
| Skills | | Virtual Server environments | | Knowledge of working in a Virtual Server environments preferred | | Proficient | | | | No